[Resolved]  ICICI Bank — Misappropriation of my money by bank

Address:	Bangalore, Karnataka, 560040
Website:	[email protected] , also RBI online complaint form-- secweb.rbi.org.in/BO/precompltindex.htm

I'm a NRI Doctor residing in U.K. I haveboth NRE & NRO savings bank accounts with ICICI bank.I have not used my NRE account since june 2015 and there was a balance amount of Rs.90, 351 .The bank has set up unauthourised direct debit mandate and has taken money in monthly installments from june 2016 and reduced my account balance to 0.51 paisa. There has been 4 withdrawal transactions with a reference number LBBNG[protected]- LN INST.I made a £50 money 2 india transfer on 22/8/2016 & that is minimal amount to keep my account active and when I checked my account balance I noted these unauthourised transactions.I immediately contacted ICICI NRI phone banking in UK and I spoke to 5 different officials almost for 2 hours.They kept on insisting it was a loan repayment. I repeatedly told them I have not taken any loan & these are unauthourised transactions.They did not take me seriously. Left with no option I put in written complaint to ICICI NRI banking on 22/8/16. I have sent repeated emails -all I have received so far is acknowledgements to my repeated complaint .The initial 2 acknowledgements they gave deadline to respond & breached these deadlines. Then from 3rd acknowledgment they stopped giving deadline to respond.After the £50 transfer my account balance was Rs.4330/-.Inspite of me complaining they further carried out 1 more unauthourised withdrawal from account. I received a phone call from ICICI banking official from Hyderabad on 05/10/2016 stating it was an ERROR on part of the bank.This almost 6 weeks after my initial complaint.They had by mistake set up some other customer's loan repayment from my account & they were busy all this while trying to recover that money from that customer. He told me the bank will put money back but not in the account they have taken from but into my other account that is NRO account because it is convenient for them. I cannot understand this callous attitude of this bank.I declined consent to use my other account & insisted they put money back into the account from where they have taken.He agreed i& informed me it will be done within 3 working days .He also agreed to give me written explanation. It has been more than 20 days I have still not had my money refunded and no written explanation. I have lost faith in this bank .Though it is a small amount involved it is a question of probity & integrity.I'm appalled by this bank service. I'm deeply disappointed that complaints procedure is not robust .The RBI website gives online complaint form for banking ombudsman and THIS DOES NOT WORK.They give contact phone numbers & email ID for regional banking Ombudsamn officers.I tried to contact Mrs.C.R.Samyuktha, Bangalore division by phone --- nobody answers this phone it just keeps ringing.The email I sent to her I had it return back as mailer daemon. So all this banking ombudsman-- is this an eyewash exercise? so are we supposed to get tired of trying to complain & give up.If this is the state of affairs at RBI then why I'm so surprised with the ICICI bank?Well, this experience has shook my faith in Indian banking system but will not give up.