ICICI Bank — Misleading information leading to loss

A/c #[protected]. I was to retire on 30th of April 22. Was in touch with banking manager Ms.Nikita [protected]. On 20th of April 22 went to bank to get the adhar card address of my daughter changed. Met Nikita who introduced me to her senior Ashfaque Sheikh [protected]. He started discussing various investment options. Even showed me a slip of paper where the returns were 15% pa.
During the entire discussion even with Nikita earlier I was very clear that what ever investment they suggest should give me fairly good returns monthly so as to enable me to take care of my day to day expenses. Inspite of this Ashfaque invested my 2.50 lacs in 2 policies with ICICI Prudential unknown to me. When I got the mail from them with yearly premium of 1.50 Lacs x 2 I was shocked. Next day when I met him He cooly told me to get the same cancelled. When I went for cancellation to prudential office enquired about the deduction if any. Prudential staff confirmed tht there will be no deduction except minor deduction if any towards medical examination etc which in my case was not. When the refund was credited in my account to my utter surprise Rs.13336.51 was deducted. Since then have been running from pillar to post but non neither Prudential staff nor Bank staff who were responible have been able to give me satisfactory answer. Thirteen thousand is a very big amount for an retired person. This is all due to absolutely careless attitude of Ashfaque who inspite of knowing the facts forced me with these policies. After two decades of my association with ICICI Bank feel like closing the account. Do look into the matter and I await for refund of 133336.51 .