[Resolved]  ICICI Bank — Missed Amount at Cash Deposit Machine

Address:

G10&113, SY No - 262 / EE, Amrutha Sai Residency, Behind Lanco Hills, Manikonda, Hyderabad, Telangana 500089

I have the following issue regarding the credit of RS.7000 (Seven Thousand Rupees) at one of the deposit machines at ICICI Bank (G10&113, SY No - 262 / EE, Amrutha Sai Residency, Behind Lanco Hills, Manikonda, Hyderabad, Telangana – 500089).
January 4’ 2021
i. We ( me and my husband) were at the ICICI bank to deposit amount Rs. 207000 (Two Lakh Seven Thousand Rupees).
ii. Teller asked us to use deposit machine.
iii. We used one of the deposit machines to deposit the amount to my account (account details mentioned above).
iv. We deposited the amount in the following sequence.

· Rs. 7000
· Rs. 51500
· Rs. 50500
· Rs. 98000

v. All the amounts were credited except Rs. 7000.
vi. We clearly heard the counting of notes for Rs. 7000 from the deposit machine.
vii. We spoke to the bank machine and it was said that the amount will be auto credited to the account by tallying the credits/debits by the EOD.
viii. We left the bank after registering a complaint on white paper.

2. January 5’ 2021
i. I waited the whole day for the amount to get credited into my account.
ii. At 3 PM, we visited the bank regarding the update on the issue.
iii. At the bank, it was said that there is no excess cash in the machine and hence, money is not credited to my account.
iv. We spoke to bank manager asking for the resolution.
v. They asked us to check with 3rd party (i.e. deposit machine related people).
vi. SR was raised on behalf of the issue.
vii. Bank Manager asked us to come back on the next day.
3. January 6’ 2021
i. Visited the bank and requested the bank manager to check the CC TV footage.
ii. Bank asked us to come bank on the following day.

4. January 7’ 2021
i. Visited the bank and no update the issue.
5. January 8’ 2021
i. Visited the bank and check the CC TV footage.
ii. In the CC TV footage, it was clearly visible that my husband placed the amount in deposit machine for 4 times in the following order.
· Rs. 7000
· Rs. 51500
· Rs. 50500
· Rs. 98000
iii. But still the bank is saying that there is no excess amount in the deposit machine.
iv. I called customer care and explained the whole thing. A SR was created for the issue by CC promising an update within one working day.
6. January 11’ 2021
i. We waited for CC to comeback and no update from CC.
7. January 15’ 2021
i. I called the CC again to understand the status of the issue.
ii. No progress in the issue.

8. Following are the open service requests with regards to the issue.
i. SR[protected]
ii. SR[protected]
iii. SR[protected]
9. I have written to Principal Nodal Officer on January 15th' 2021 and received the update on January 25th' 2021 saying that amount cannot be refunded to me.

Please help me in getting my money back.