ICICI Bank — Mobile Alert Charges and Cheque Book charges

H.D.Desai

Apr 6, 2022

Address:

Santacruz, Mumbai

MEDICAL TRANSCRIPTION SERVICES
A/C no.[protected]
Bank A/c opened in Jan 2019.
Mobile alert charges(MAC) @ Rs.29.50 each were charged on 25.03.19, 25.04.19, 30.05.19, 21.06.19, 29.06.19 & 22.07.19. All charges were reversed after requesting to manager on 12.07.19 Rs.350 & on 24.12.19 Rs.92.50 and informing him I do not need mobile alert services. From July 2019 upto Dec.2021 no MAC were debited to my a/c.
MAC Rs.29.50 each debited again on 16.01.22, 15.03.22 and 21.03.22, Why? I had informed the bank I do not need MAC and they have not charged from July 2019 to Dec.2021.Then why did it start from Jan22?
The bank manager of J P Road Branch has refused to reverse the charges then I told him to stop sending further mobile alert messages. He said remove the mobile no. from Bank A/c. Is this as per RBI Guidelines? Why is bank asking for 10000 min bal? For giving free Mobile alerts, 1 free cheque book of 50 leaves per year, free credit card AMC Charges. But ICIC bank is charging for mobile alert charges and even chq book charges.
Kindly reverse charges and stop mobile alerts.
Desai H D.

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ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Apr 17, 2022

Updated by H.D.Desai ICICI Bank Customer Service Team,

10 days have elapsed, no news from ICICI Bank about reversal of charges,
No explanation MAC was not charged from July, 2019 to December, 2021. Why did it start suddenly from January, 2022? Does ICICI Bank have no Rules and Regulations to Send intimations by email/SMS, WhatsApp messages(They send 5-10 messages for Payment of Dues, They even call to ask for giving them 10 points for services rendered) whenever they make any unauthorized change in my Account without my permission? I have seen that ICICI Bank deducts Amounts instantly without asking but while reversing it takes months together to reverse the charges. If you want I can give you an example, let me know if you need one.
Kindly give a deadline by which date it will be reversed SO that I can take proper action on this.

Apr 26, 2022

Updated by H.D.Desai ICICI Bank Customer Service Team,

Another 10 days gone by, When will your officer get in touch with me?
MAC Rs.29.50 each debited again on 05.04.22 and 22.04.22 Each. Twice in the same month.
So far Rs. 147.50 Has been Debited so far in my account.

May 17, 2022

Updated by H.D.Desai No updates, seems like a bogus website.