[Resolved] ICICI Bank — Mobile no updation

Swati Dilip Rai

Address:	Thane, Maharashtra, 400070
Website:	Icici bank

Dear Sir,

I have travelled to USA 7 months back and I am not able to do banking transactions becuase of OTP. Since my mobile number has changed, I am not able to receive OTP and facing serious problems from past 7 months.

ICICI bank has not provided none of below option to change our mobile number.

1) To Change the mobile number online. (logging to your own account)
2) Option of selecting mobile number or email id to send these details through online.
3) Changing the mobile number if we call to customer care.
4) Neither they have made it optional so that customer can chose these facilities on thier own convinience or wish.

Can you please address my problem on this.

Thanks,
Swati Rai.

Was this information helpful?

No (0)

Yes (0)

Nov 7, 2016

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2016

ICICI Bank Customer Care's response Dear Swati Dilip Rai,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3j9kn) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team.