ICICI Bank — money debited from icici credit card but not credited to icici fastag linked account

Amount debited from icici credit card but not credited to fastag account. Transaction was done on 29th nov around 9 to 10 pm. 200 rupees got debited but not reflecting in fastag account[protected]. Even contacted customer care but no proper response. Opened a case with fastag where the resolution should be provided by 27th december but still the issue exist. Here both the source and destination both are managed by icici but i won't be able to have a solution for this. Its already 40 days and dont know where the money went.

I have already raised a complaint 2550728 but was resolved without a solution