[Resolved]  ICICI Bank — money deducted but not credited into payee account

Amount of rs.15000 debited but not credited into the payees account.
I sent rs. 15000 amount twice using upi in icici mobile app. The following are showing in statement.

1) rs.15000 - upi reference number[protected]
2) rs.15000 - upi reference number[protected]

But the payee got only rs.15000 once. Since total of rs.30000 is debited but only rs.15000 is credited into payee's account, i want icici to immediately look into this and solve the issue soon.

I want to refund the amount soon.
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Oct 5, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Sep 02, 2018
Updated by pradeep yerra
my account number is[protected]
Verified Support
Sep 03, 2018
ICICI Bank Customer Care's response
Dear Pradeep Yerra,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5bi2z) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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