[Resolved] ICICI Bank — money deducted but order not received

Mrrinal Dev

from Patna, Bihar

Address:

400097

I have ordered from zomato app on april 25th 10:18 pm. And paid the amount of rs 250 from icici net banking. But zomato said we haven't received the paymeny as it was failed by the payment gateway website and it will be automatically refunded within 5-7 working days in your bank account. But my bank detailed statement says the amount has been paid to zomato. I have contacted zomato customer care and they said they havn't received any payment so they're not responsible for it. But when i have checked the transaction details today it shows the amount of rs 250 has been paid to zomato on 25th april and there is no "refund of rs 250". Now what should i do? It's been a week and i haven't received the amount. I am loosing my trust on icici bank.

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Jun 3, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 03, 2018

ICICI Bank Customer Care's response Dear Mrrinal Dev,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a51scn) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Comments

Abdullah Bin Mohammed

from Delhi, Delhi

There has been a regular deduction of POSDEC charges of 29.50 each time starting from 18 April 2018 til date from my ICICI savings account. And i request for a refund because POSDEC charges are due to network errors or
other merchant related error, and why do i have to pay for that. I request for a refund

ICICI Bank Customer Care's response, May 3, 2018

Verified Support

Dear Abdullah Bin Mohammed,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a51scn_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team