[Resolved]  ICICI Bank — money got debited but not credited

Address: Hyderabad, Andhra Pradesh

I credited an amount of *rs.10, 000* to bank of india account holder *twice*. But money did not get credited to that account, but debited from my account.
Instead i got a message *twice* as
Dear customer, imps txn ref[protected] for rs.10, 000 is timed out at beneficiary bank on 01-nov-2018 11:08:55. Txn status will be updated by beneficiary bank in 3 working days.
Dear customer, imps txn ref[protected] for rs.10, 000 is timed out at beneficiary bank on 01-nov-2018 11:09:35. Txn status will be updated by beneficiary bank in 3 working days.
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Dec 5, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 02, 2018
ICICI Bank Customer Care's response
Dear Syamalaguri,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5fvgg) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
 
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