ICICI Bank — money got deducted but not refunded from the bank

Fee week ago icicibank debited my 117 RS from my savings account when I complained regarding the same The customer representative jayashree told me and assured me that they will refund my money back but after this money has not been refunded and the bank customer service is not replying also to my raised complaint now it's been ten days so finally I m complaining regarding the bank through this platform so that they work for us not for fraud activities
This bank has debited money many a time from my account but now when I was in need they don't even responded to their customer
Now when this covid19 will get over I will simply stop using this bank services
My name is shubham anand and my account no is[protected] and the money was deducted on 21st of March