ICICI Bank — Money is getting debited from my account automatically without my confirmation

Rajesh238795

from Bengaluru, Karnataka

Sep 13, 2021

Address:

Electronic City Branch, No 7(P)E, Phase I, near E-City, Industrial Town, Authority, Bengaluru, Karnataka 560100

From March2021 every month some Amazon amount(INR 129) is getting debited without my knowledge. I am not getting OTP or any intimations before the deduction and no where I could see an auto pay setup done by me. Could you please check and update?

Name as per Bank records: Rajesh Kumar M
Account #[protected]
I have all the statements with me.

Regards,
Rajesh
[protected]

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ICICI Bank customer support has been notified about the posted complaint.

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Comments

ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 13, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (517061) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Rajesh238795's [Complaint's author] reply, Sep 16, 2021

I did (Ref ID : 000W3aGM0JEW44H:517061). No revert yet, though the auto reply assures revert within 2 days. Why don't such a bank has a responsive customer care number?
1860 120 7777 - toll free never connects
8088667777 - says invalid.
Mails- no response apart from auto do not replies.
Do you guys still have an office? I will have to come there once and re-assure. No one ever troubled so much to connect to even BSNL CS I believe. Try to keep up some decorum and show some responsibility to the customers who believes in you and deposit their earnings.