ICICI Bank — Money not dispensed by atm but amount debited

Address:

249403

Dear sir,
With due respect i want to say that i have a current account by no.[protected] in your haridwar branch .On 28th march, 2016 time approx 17:35 to 17:40 i visit your atm situated at shivalik nagar (Atm id-s1vdc038) .And i have done one transaction for rs.35, 000/- withdrawal but money not dispended and display shows something like your card limit exceeds or daily limits exceeds and not received any money or transaction slip too.
After this transaction at same place situated another atm (Atm id-s1cw5769) i use for two transactions (Rs.15, 000/- each) that were successful and received amount. When i have received slip i came to know that rs.35, 000/- deducted from balance.
Immediately i complaint by mobile on your customer care telephone no.[protected] and i received sr[protected] after this i received auto generated e-mail stating that amount was succefully paid to me. Again i replied by e-mail stating that i have not received my money. Again i complaint on 30/03/16 at your customer care no. And received sr[protected]. Now again i request you here by that please do needful immediately and credit my amount rs.35000/- .And please arrange cctv footage of atm and atm roll of payment.
Thanks and regards
For uttarakhand gujrat carriers
[protected]/[protected]