[Resolved]  ICICI Bank — money transfer

Address:New Delhi, Delhi

Sir while recharging my jio number through upi i was redirected to my chosen app where from money get deducted from my account to the [protected]@icici but my recharge not done. It happened for the second time in this week..
While contacting jio care they tell me that they have no any information who gets the money when you recharge your account from my jio app through upi.
My question is then who is responsible.
And also i don't have the care number of [protected]@icici. Now i want my money back
For the first transaction details are
Upi reference number[protected]
Google transection id-cicagmdmmpcdfa

And for the second one
Transection id-ici13cec5ff25e2243049b793e31ff5aec8f
+2 photos
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Mar 15, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 12, 2018
ICICI Bank Customer Care's response
Dear Customer ([protected]@gmail.com),

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Comments

I have two bonds as cerficate no. 5200 and 36854 vide Tamali Mukherjee name Rs 1000 issued on 01.07.1999 and maturity 01.01.2018 @ each.

Please arrange the payment by cheque in favour name

Tamali Mukherjee
a/c payee cheque or Demand draft

ICICI Bank Customer Care's response, Feb 12, 2018
Verified Support
Dear Tamali Mukherjee,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4rs0r_1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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