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ICICI Bank Complaints & Reviews

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Updated: Jun 2, 2026
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S
soumyajit.das05
from Titlagarh, Odisha
Feb 12, 2018
Resolved
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Address: 767019

Recharged my jio number on 9th feb 2018. Although the amount of rs 349 was deducted from my phonepay account, but the recharged has not been done neither the amount was refunded.

Kindly return the amount asap.

My upi id is [protected]@ybl

My email id is soumyajit. [protected]@gmail.com

And upi id is [protected]@ybl

I have also attached the transaction screenshot.
Mar 22, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 13, 2018
ICICI Bank Customer Care's response
Dear Soumyajit.das05,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
I have recharged my Jio no. [protected] using my Jio app. And paid ₹398 using my upi id [protected]@paytm to [protected]@icici
My amount is deducted. But still my no. Is not recharged.

Either refund my money or get my no. Recharged.!!

Help me..!!

I am attaching the relevant documents (screenshot).
ICICI Bank Customer Care's response, Feb 13, 2018
Verified Support
Dear Kgaurav152,

We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    U
    Utkarsha Mahajan
    from Mumbai, Maharashtra
    Feb 12, 2018
    Resolved
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    Address: 411013

    I have mailed to the customer care many times about this matter that i received my card in the month of january and they have been adding onto my credit card bills since september, without the credit card being delivered. After the credit card was delivered i mailed them regarding the same and their was no reponse. This time i paid the minimum amount due the blocking of my card, which i would really favour now with the refund of the amount i have paid. You can check the transaction i have made and when the card was delivered to me and the billing amount mails i have been receiving since when. I would like you to take a action on this or i can complain about the same in consumer courts.
    Mar 19, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Feb 12, 2018
    ICICI Bank Customer Care's response
    Dear Utkarsha Mahajan,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rsyl) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Oct 17, 2018
    Updated by Utkarsha Mahajan
    this issue has not been resolved yet.
    Oct 17, 2018
    Updated by Utkarsha Mahajan
    and now i have been recieving calls from the bank regarding my bills
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      R
      Raaz samal
      from Kolkata, West Bengal
      Feb 12, 2018
      Resolved
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      My balance deduct in central bank atm when withdraw 1000 rupees. I am not collect my money but my balance was deduct my account. My account is icici bank but i was withdrawn in other atm. I want my money please consider it.. My money was deducted in 7/2/2018 wednesday. I wait some day but my money was not credited in my account. Now please solve my problem.
      Mar 15, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 12, 2018
      ICICI Bank Customer Care's response
      Dear Raaz Samal,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rs02) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      I have recharged my JIO phone number [protected] with my PhonePe app through payment gateway upi [protected]@icci transaction id. Amount debited to my bank account but not recharge done to my number.
      Kindly please return the amount Rs 399
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        A
        Anandrdev
        from Ernakulam, Kerala
        Feb 11, 2018
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        Address: Kottayam, Kerala, 686141

        Sir,
        My self rajendradev availed a two wheeler loan (Ac no: eskom[protected]). I had paid the entire due amount and closed the loan on[protected]. After that i requested to icici bank, kottayam branch, kerala for noc for cancelling the hypothecation in rto by attaching the final payment receipt copy. But till date i have not received noc from bank. Kindly do the needful for getting noc at the earliest. For any queries kindly get in touch with the following mail id/ mob no.

        Regards:

        Rajendradev
        Vaisakh house
        East gate vaikom po
        Vaikom
        Ph: [protected]
        Email: ranandr. [protected]@gmail.com
        Mar 15, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 12, 2018
        ICICI Bank Customer Care's response
        Dear Rajendradev,

        We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Nov 01, 2019
        Updated by Anandrdev
        No update received for this complaint
        Please provide contact no for settlement of my outstanding dues of credit card .
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          Z
          from Gurgaon, Haryana
          Feb 11, 2018
          Resolved
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          money transfer

          Address: New Delhi, Delhi

          Sir while recharging my jio number through upi i was redirected to my chosen app where from money get deducted from my account to the [protected]@icici but my recharge not done. It happened for the second time in this week..
          While contacting jio care they tell me that they have no any information who gets the money when you recharge your account from my jio app through upi.
          My question is then who is responsible.
          And also...
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          S
          Sk Samiur rahaman
          from Haldia, West Bengal
          Feb 11, 2018
          Resolved
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          Address: 721455

          Sir,
          Mera biniti nibedan hain ki, mera sbi account no. [protected]. Dated 04.02.18 ko main apna bhai sk manower hossain ko rs.3800/- accunt no.[protected] of icici bank, barasat branch (Wb) me vejna chaha sbi internet banking neft ke through... Par mera galti se account no.[protected] of icici bank, barasat branch me unknown person ko chala gaya... Uske baad maine application kiya dono branch ko... Sbi bank manager ne icici bank manager ko mail kiya. Par abhi tak mera rs.3800 rupiya icici bank mujhe wapis nahi kiya...

          Mohodoy ish mamle me agar aapne mera sahayata kiya to me aapka chiro avari rahunga

          Yours faithfully
          Sk samiur rahaman
          Mar 15, 2018
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 12, 2018
          ICICI Bank Customer Care's response
          Dear Sk Samiur Rahaman,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rs0u) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            sameer showkat
            from Srinagar, Jammu and Kashmir
            Feb 11, 2018
            Resolved
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            Address: 192122
            Website: Indiaideas@icici

            I have done this recharge using bhim upi by [protected]@icici
            My upi vpa is:[protected]@airtel
            Requested id is :[protected]@icici
            Upu transaction id is:[protected]

            I informed this to the jio customer care they said that your recharge is not successful you should inform this to id which is requested money from your upi by sending request
            Please solve and reverse money as quick as possible
            I send those payment screenshots below...
            Mar 15, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 12, 2018
            ICICI Bank Customer Care's response
            Dear Sameer Showkat,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Feb 12, 2018
            Updated by sameer showkat
            I hope u will look at the matter as soon as possible
            Feb 14, 2018
            Updated by sameer showkat
            I think I should go to the consumer court & fill a complaint against the ICICI bank ([protected]@icici) then they will do something
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              A
              Alpana Burman
              from Kolkata, West Bengal
              Feb 10, 2018
              Resolved
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              Address: Mumbai City, Maharashtra, 400051

              I have multiple icici vimal vaatsalya bonds dated 01.07.1999 having face value of rs 1000/- each, bearing due date of redemption on 01.01.2018.

              As i have realized from various investor that the mails sent by them to the address printed behind the bond certificate get returned back.

              The address printed overleaf the bond is as under:
              Icici infotech services limited, unit: icici only vimal vaatsalya bonds, maratha mandir anex, dr. A r nair road, mumbai central, mumbai-400008

              Thus i would request you to communicate your mailing and postal address to me in the correspondence details mentioned below so that the problem with the redemption of the bonds may get resolved.

              Alpana sadhukhan
              284/3, nsc bose road.,
              Kolkata 700047
              West bengal
              Mobile [protected]
              Mar 14, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Feb 11, 2018
              ICICI Bank Customer Care's response
              Dear Alpana Sadhukhan,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              Feb 14, 2018
              Updated by Alpana Burman
              Dear Sir,

              Nobody from your Company have contacted me till date. Kindly let me the know the process by maiking to burman.[protected]@gmail.com.
              I have also VIMAL ICICI Bond and I have to redeem it. Kindly give me the procedure where to contact me? [protected]@gmail.com/[protected]
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                R
                Ran91
                from Jamshedpur, Jharkhand
                Feb 10, 2018
                Resolved
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                Hello sir i have done recharge for my jio no. [protected] through upi from phonepe app with amount 349. Money sent to [protected]@icici successfully but recharge is not done yet so please refund my money as soon as possible. Thank you. And inform me abut it's status and refund process. I am not only person who face the problem but i am a poor boy and amont 349 is most valuable for me please refund my amount.
                Mar 14, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 11, 2018
                ICICI Bank Customer Care's response
                Dear Ran91,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rqkw) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  RajkishorPal78
                  from Bengaluru, Karnataka
                  Feb 10, 2018
                  Resolved
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                  Address: Thane, Maharashtra

                  I am working for corporate company. Icici bank agent mr. Rajkumar [ [[protected] ]dailed our office landline number and approached me to take the icici coral card with corporate employee benefits. For processing the same, i submitted respective documents and finally received the card but instead of coral card i received platinum card and it is very wrong not fulfilled requested card. Icici bank agents doing very wrong things with customers and playing with customers with wrong commitments.
                  During initial call he approach me to give me 1 wallet + 1 icici watch + 1000 rupee voucher as a offer for new customer but not received anything. Please take necessary action against him for such things.
                  Mar 21, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 11, 2018
                  ICICI Bank Customer Care's response
                  Dear RajkishorPal78,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rqkx) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    Amar Bogari
                    from Mumbai, Maharashtra
                    Feb 10, 2018
                    Resolved
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                    Address: Mumbai City, Maharashtra, 400018

                    Respected sir/madam,

                    I tried to withdraw rs 8000/- on 10-2-18 from the icici atm at worli area, but the machine displayed a message "network error" and money deducted from my account and money not received.
                    I did not get cash or a transaction receipt slip as well.

                    Kindly look in to the issue and send that my account is credited back with the required amount at the earliest.

                    My account details:

                    Hdfc bank account number :
                    [protected]
                    Amar bogari

                    Transaction details:
                    Atm used: icici bank,
                    Shah brothers gen store.
                    Opp: bdd chawl -102.
                    Worli, pin: 400018
                    Mumbai.

                    Date & time:[protected], 17:46
                    Mar 15, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 11, 2018
                    ICICI Bank Customer Care's response
                    Dear Amar Bogari,

                    We are from ICICI Bank and are sorry to hear about your experience. Please approach your respective bank regarding the discrepancy. We will extend our full co-operation and assistance


                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      shampa sen
                      from Mumbai, Maharashtra
                      Feb 10, 2018
                      Resolved
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                      Resolved

                      I had made a transaction on 6th of jan 2018 to making the payment of my credit card (Citi bank) using my debit card (Icici bank) however the transaction got failed twice with amount of rs 4700. And i have received a message from phonepe (Application) that they will refund my money within 7 to 9 business days. But the thing changed i have raised number of complaint to phonepe app but no response and then finally i have raised my concerned to consumer court and after 2 days i received a call from phonepe that i need to contact icici bank for charge back and the amount was deducted only once of rs 4700. Then i contacted icici bank and they asked to send some details which i have send thru emails and now it is being 3 weeks i am keep on chasing icici bank for my money but no response from them, everyday second day they are asking to send my details but nobody is talking about my money. Today my frustration level was broke and i call customer services people the response i got was really funny "mam this is not the right department, we are not from backend team you need to contact them for that, however we noted down your query and will response you once we heard back from concerned team". May i ask who is this concerned team and why they taking an era to resolve my query. I made the transaction on 6th jan 2018 and not it is one and half month. Please advise whom should i contact and whose door we should knock now. I need my refund asap and it is not crores and billions, i am middle class woman and i need my rs 4700 back. Please please help me.
                      Mar 14, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 11, 2018
                      ICICI Bank Customer Care's response
                      Dear Shampa Sen,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rql2) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        K
                        kali dass suryavanshi
                        from Kolkata, West Bengal
                        Feb 10, 2018
                        Resolved
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                        Address: 174101

                        With ref to complaint no. Sr[protected], on 20th and 21st nov withdrawal was done for rs 5.00 and rs.1000 respectively from credit card endind xxx6008, whereas no such transaction happened under my knowledge. The issue was highlightedover mail on 21st nov itself, post which interim credit cashback done for rs. 5.00 and rs.1000. But on 2nd feb again auto debit was done rs.1005.

                        Requset to share the complete information for the cash debit reason with :

                        1. Which ip address it happened
                        2. Under which app and party
                        3. Transaction deatils
                        4. Soltution for the auto debit / cash reimbursement

                        Email id:[protected]@gmail. Vom
                        Mob. No: [protected]
                        A/c no.:[protected]
                        Mar 13, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 10, 2018
                        ICICI Bank Customer Care's response
                        Dear Kali Dass Suryavanshi,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          K
                          Kamal.Thareja
                          from Noida, Uttar Pradesh
                          Feb 10, 2018
                          Resolved
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                          Resolved

                          Address: New Delhi, Delhi, 110009

                          Hi,

                          I've applied for a credit card one month ago. And before two weeks ago my verification has been done at my home and office address also after that till date, i can't check the application status online. Neither the bank representative contacted me again nor i received any call. Can somebody let me know about the status of my application.. Thanks

                          Regards,
                          Kamal kishore thareja
                          [protected]
                          Feb 10, 2018
                          Complaint marked as Resolved 
                          My Application ref no - 2018025816205, my phone no - 9818885847, Telephonic verfication has been done & no is - 011-49476530 and call receive for E mail verfication & photographs - 9871168977 and documents collect excecutive no - 9958437699. but now they all not pick up my call . kindly please help to me for what is the status of my application for ICICI Bank Credit Card
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 10, 2018
                          ICICI Bank Customer Care's response
                          Dear Kamal.Thareja,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rnpr) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            N
                            nandlal hedaoo
                            from Mumbai, Maharashtra
                            Feb 10, 2018
                            Resolved
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                            Address: Mumbai City, Maharashtra

                            I have using credit card of icici bank from last 2 year but from last 8 months bank charged me most of the interest and duplicate transactions. I already paid entire amount but every month bank charged me unnecessary amount. What should i do?? Most of the mails i have sent but they doesn't want contact with me. I never got any call from bank or officer to resolve my problem.
                            Thank you
                            Nandlal hedaoo
                            Mar 18, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 10, 2018
                            ICICI Bank Customer Care's response
                            Dear Nandlal Hedaoo,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rnpd) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              J
                              Joyjeet Sikdar
                              from Muzaffarpur, Bihar
                              Feb 10, 2018
                              Resolved
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                              Resolved

                              Address: 831001

                              Icici only vimal vaatsalya bonds
                              Money multiplier bond-private placement series r/bpn/99/1

                              Distinctive no (S).[protected]
                              Bond holder no.0000001
                              Certificate no-67617

                              Status in respect of this bond which was issued on[protected] and redemption date is[protected].

                              Please advise the position at following address.
                              Contact detail:
                              Joyjeet sikdar
                              129 sanjay road sakchi jamshedpur-831001
                              Mob. [protected]
                              Email: [protected]@yahoo.com
                              Mar 13, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 10, 2018
                              ICICI Bank Customer Care's response
                              Dear Jo Joyjeet Sikdar,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                N
                                Naveenneevan
                                from Vellore, Tamil Nadu
                                Feb 10, 2018
                                Resolved
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                                Resolved

                                Address: 641604

                                Transaction id
                                Ici1542266d401144d7bd042cf98a34119e in

                                Phonepe id : [protected]@ybl

                                Recharge amount : 349
                                On 09.02.2018 at 7:10pm

                                Sir,
                                I have recharged jio number for 349 using upi. I have a link request in my phonepe from [protected]@icici. I accept that link request. From my account amount is deducted and phonepe shows successful to [protected]@icici. But jio number is not yet recharged. Jio costumer care said to me that not yet recharged. Money is with you ([protected]@icici). This is my complete complaint.

                                I have a doubt, icici is very big bank in india, but why it's done by this bank to porr people. This is a worst service. How i can trust icici bank in future like account or fd or rd service from icici bank.

                                Pls give my money refund pls
                                Contact : [protected]@yahoo.com
                                [protected]

                                Regards
                                Naveen
                                Feb 11, 2018
                                Complaint marked as Resolved 
                                I need you to refund my money of 349 rupees that you have deducted from my account . Jio recharge is not completed by indiaideas@icici in transaction id ICI1542266d401144d7bd042cf98a34119e My number is 9585330992 Mail Id [email protected]
                                ICICI Bank customer support has been notified about the posted complaint.
                                Feb 10, 2018
                                Updated by Naveenneevan
                                Transaction id
                                ICI1542266d401144d7bd042cf98a34119e in

                                Phonepe id : [protected]@ybl

                                Recharge amount : 349
                                On 09.02.2018 at 7:10pm

                                Sir,
                                I have recharged jio number for 349 using upi . I have a link request in my phonepe from [protected]@icici . I accept that link request . From my account amount is deducted and phonepe shows successful to [protected]@icici . But jio number is not yet recharged . Jio costumer care said to me that not yet recharged . Money is with you ([protected]@icici ) . This is my complete complaint .

                                I have a doubt, icici is very big bank in india, but why it's done by this bank to porr people . This is a worst service . How I can trust icici bank in future like account or FD or RD service from icici bank .

                                Pls give my money refund pls
                                Contact : [protected]@yahoo.com
                                [protected]

                                Regards
                                Naveen

                                Solution for my problem

                                I need you to refund my money of 349 rupees that you have deducted from my account .

                                Jio recharge is not completed by [protected]@icici in transaction id

                                ICI1542266d401144d7bd042cf98a34119e

                                You have marked as resolved complaint . How you can make it as resolved complaint by not doing any thing on my compliant

                                Verified Support
                                Feb 11, 2018
                                ICICI Bank Customer Care's response
                                Dear Naveen,

                                We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Feb 13, 2018
                                Updated by Naveenneevan
                                Sir,
                                Please give me solution of refund as soon as possible .

                                Thank you
                                Regards
                                Naveen
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                                  D
                                  Debarshi Gupta
                                  from Kolkata, West Bengal
                                  Feb 9, 2018
                                  Resolved
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                                  Resolved

                                  Address: Kolkata, West Bengal, 700075
                                  Website: [email protected]

                                  Icici bank has taken around inr 43000 from me to close a personal loan. I asked them to submit terms and condition before disbursement of loan. I sent several messages through sms and whatsapp and asked them to send terms and condition. Mr. Amit mishra of icici bank did not send and disburse the loan with higher interest and pre-closing rate. I never sign the mii which is also not matching with terms and condition. Icici bank deducted money for loan protection insurance which is not mentioned in the mii. Icici bank told me if i close the loan, then i will not get any further loan. I received one more offer of personal loan from icici bank with lesser interest rate after closing the loan. I sent all hard copies through courier to mrs. Chanda and other officer of icici bank two times. I sent several mails more than 10 to all higher officer of icici bank. But they did not take any action and not return my money. I am requesting you to take appropriate action and arrange my money from icici bank, the loan account number is lpcal[protected]. The loan was disbursed on 13th oct, 2017 and i requested to mr. Amit mishra on same to close the loan. He did not share terms and condition after disbursement also. Mr. Amit mishra told me on 13th oct, 2017 that i have to pay only one month emi to close the loan. But he has taken pre-closing amount during closing of loan on 6th november, 2017. I raised first complain on 23rd nov, 2017 ('icicicare=[protected]') to icic bank. Icici bank did not provide any clarification against my query. Icici bank told me to go anywhere and arrange for refund by myself. The person who signed the mii on behalf of icic bank is not known to me and he never meet with me.
                                  Mar 14, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 11, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Debarshi Gupta,

                                  We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    Selvakumar Pachaiyappan
                                    from Chennai, Tamil Nadu
                                    Feb 9, 2018
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                                    Address: 600049

                                    On 08:43 pm, 9th feb i got an online transaction message of rs 26, 870.05 inr on 08.45 pm, 9th feb i got an atm withdrawl transaction message of rs 22, 866.14 inr deducted from my icici savings bank account. While the whole time atm debit card xxxxxxxx7391 was with me. May i know how's it possible if i had the atm card for whole time? Also i didn't receive any otp too on my registered mobile number. And for internet banking transaction you need internet pin which is known only by me.
                                    Could you register a complaint on this asap. Please check and revert back these amount as i have loan emi to be remitted before 10.02.18

                                    I'm going to file a fir against this tomorrow in cyber cell along with registering a bank complaint in my corresponding branch.
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      gpronita
                                      Feb 9, 2018
                                      Resolved
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                                      Resolved

                                      Address: Mumbai City, Maharashtra

                                      I transacted from citi to icici (0957xxxxxx1461) account on jan 20th. Imps ref no:[protected].

                                      Both accounts are mine. Citi has raised this issue with imps-npci and have confirmed on mail that the amount has been settled to icici bank. However, it has not been credited to my account.

                                      Also, icici bank executives has been unhelpful. They have not checked with npci or any inter bank transactions. They have not tried finding this amount in any unreconciled reports (Which i am sure banks receive, this problem can not be unprecedented).

                                      It has been 20 days but the amount is still not found.

                                      They did not even redirect me to customer care of npci.

                                      I am extremely disappointed by their service quality and have lost hope on online transactions.
                                      Feb 9, 2018
                                      Complaint marked as Resolved 
                                      The bank seem to have credited this amount to a linked PPF account. Though it is not the same account, but I am glad that it has been credited. Thanks
                                      ICICI Bank customer support has been notified about the posted complaint.
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