[Resolved]  ICICI Bank — Money vanished at ICICI Bank, Mattikere Branch

Address:	Bangalore, Karnataka, 560054
Website:	www.icicibank.com

Hi ICICI,
On 18/8/2016 at 10;44;51 I had deposited Rs.10, 000 in the money deposit machine at ICICI Bank, Mattikere Branch, Bangalore. The deposit was done in the presence of Asst. Branch Manager Sangeeta - while doing this transaction of 500x20=Rs.10, 000 one note of Rs.500 got withdrawn in the cash deposit machine and I got a Transaction Receipt which says Note Retained for Verification.

Its been almost a month now, I have followed up with the Asst. Branch Manager about 5 times for a Verification on the Retained Note but the manager hasn't given me a verification proof of the note yet, no call/msg or any proof. During one of my follow ups on 19/9/2016 - Madam Sangeeta showed me a note and said this is the duplicate note received from the machine but DID NOT MARK THE NOTE DUPLICATE OR TEAR THE NOTE (as per RBI norms).

She also told me that only Rs.250/- half amount will be given to the customer based on some weird validation ( a scam I didn't understand). I had requested Madam Sangeeta to open the deposit machine immediately while she was witnessing but didn't do it. On my last followup (today) The asst. manager says there is an OS problem in the deposit machine and the problem has been escalated to XYZ but no reply till date.

Few questions to ponder:
1. Does it take 1 month to solve such a serious issue?
2. Why isn't the manager cancelling/tearing a duplicate note?
3. How do you prove that the note is mine?

Regards,
Kunal V
[protected]