ICICI Bank — money2india preferential rate benefit

I am filing this complaint against icici bank in order to the problem i faced and due to that i wasted my time and money using their money2india remittance service.

I am an nri living in singapore and i am using icici bank's money2india.com service for remittance to my indian nre account with icici bank.

I received an promotional email from icici saying "get 15 paise better rate on money transfers through icici bank money2india" on 29th june 2017, so i did a remittance of sgd9000 on 5th july 2017 and i received money on the next day but that amount is not including the offer of 15 paise better rate on current rate at that time.

The issue is that promotional email didn't had any promo code to apply while doing a transaction on money2india.com and that's not my fault so i thought it would be auto applicable but it wasn't. It is their marketing team's fault who sent me that promotional email.

So i emailed my query mentioning this problem to [protected]@icicibank.com on 7th july 2017 but that all i got from icici bank until now is "we have escalated your complaint to concern team regarding preferential rate." and it's been more than a month. I also forwarded that same promotional email i received from icici bank to them.

I reached them so many times after my first email but they are not giving me any answer or explanation. This is the pathetic service from a well-known private bank and i am so pissed off and wasted my time and money.

Due to that promotional email i did remittance and i have lost about inr3000 with my money transfer that big and i am not going to stay quiet.

They are fooling me every time i send them a reminder that "do you have any answer or explanation about the issue that i faced?"