ICICI Bank — Mortgage Loan application [protected]

Address:ICICI Bank Thane

My application was processed on[protected] against Mortgage Loan application [protected], Online processing fees paid 6018/- with pay id NPgJ5wkL8sqlps to ICICI bank. But post paying Processing charges than after the responses from ICICI bank representatives have taken a U turn and there is absolutely no support resulting from the counter part who were interacting with me Named as Khyati-[protected], Ranjeet - [protected], Ravi Vazirani-[protected].
All required documents related to property is been provided to the concern legal team as an when asked, now team are just buying time and looks to me they are very casual for customers. Every time i have to keep chasing with the concern team, though i am their existing customer on loan where my housing loan againt account LBTNE[protected] is still on with timely remittance month on month on EMI. Even my Cebil score stand 844 Points which is best for approach, My loan requirement is bit urgent where my sister-in-law have to undergo medical treatment on Lungs Tuberculosis & need of money which i have also been informed to the bank employees. Request you to please help me in getting this processed fasten and in supportive to customers requirement.
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 14, 2024
ICICI Bank Customer Care's response
Dear Mohd Fahim Shaikh,

We are at your service. We have made a note of your loan account number. Our official will get in touch with you at the earliest to help resolve your concern. Further, we urge you to immediately delete your loan account number from this post and not share it further on social media, as it is an important personal information.

Regards,
ICICI Bank Customer Service Team
Mar 16, 2024
Updated by Mohd Fahim Shaikh
There is no form resolution yet and ICICI Bank team are still looks to be showing no interest, i urge to close this chapter by getting my processing fees back with all my documents to be returned which was been submitted. I am in contact with Kotak Bank and they are willing to get it approved with the available documents. Help me with this atleast without further delay.
Mar 20, 2024
Updated by Mohd Fahim Shaikh
This just getting delayed with no response and no one even contacted me.
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