ICICI Bank — Ms. Jyotica Jaggi, Customer Care Manager, Mumbai says that Bank has no specific complaint submission procedure at Branch

Address:

Gurgaon, Haryana

Ms. Jyotica Jaggi, Customer Care Manager, Mumbai who said on record that there is no specific procedure for complaint submission to a branch of ICICI. While other banks take all kinds of written complaints and forward to the bank, ICICI branch may refuse to even take the complaint and give acknowledgement !! I made a debit card transaction on 3rd September, 2013 favoring DHBVN, favoring Rs. 23, 443/- . But the statement of the bank showed debit of Rs. 23, 705.56/-Customer care informed me that there are no charges for the transaction, so your amount discrepancy will be credited soon. I had registered a complaint SR[protected] with Mr. Sayed Azeez on 3rd September itself.I have already sent several times by e-mail receipt given by the electricity company, DHBVN to customer care. But they say they have not received it. A senior manager said that very few people are authorised to access the emails. The complaint was closed without informing me and after one month a sms came saying `Complaint closed due to lack of documents` Which documents was not specified at all. Before, I spoke several times with customer care, with Mr. Srinivas, Ms. Manisha etc. They only informed me that your case is under process. Rather than immediately crediting discrepancy amount immediately to my account, one Mr. Manoj Palse from Mumbai called me few days back and said I have to send a written application regarding that and asked me to resend the screenshot of the bill to DHBVN. I have sent mail to him with attachment of the bill payment screenshot. And later I tried to send attachment containing a hand written application several times to customer care and to another e-mail which Mr. Manoj provided but e-mail notifcation error was obtained. On top of that, I received a e-mail from Mr. Manoj Palse saying that he has opened another complaint SR[protected] and matter will take 160 days to resolve !! And when Mr. Manoj Palse called again, I asked him why Bank needs 160 days the discrepancy amount when no charges have been levied on the amount, he refused to give any satisfactory reason and started blaming me instead and spoke very rudely ! I even went to Mr. Haresh Gupta, my nearby ICICI bank branch manager, requesting him to take the application as per prior advice of Ms. Manisha, assistant manager and get the needful done. But he said he cannot take this, I have to give to customer care. Then I wrote e-mail to senior.[protected]@icicibank.com on 28 th October. I received call from Ms. Jyotica Jaggi, Customer Care Manager, Mumbai who said on record that there is no specific procedure for complaint submission to a branch of ICICI. While other banks take all kinds of written complaints and forward to the bank, ICICI branch may refuse to even take the complaint and give acknowledgement !! The bank service is growing pathetic day by day and they do know have knowledge about their own procedures !!