[Resolved]  ICICI Bank — multi wallet card shows invalid

Address:Thiruvananthapuram, Kerala, 411057
Website:www.icicibank.com

Hi,
My multi wallet card is valid till 04/21 but it is declined for every transaction.
When i am checking with website it is showing invalid card status.
It has balance of more than 1500rs.
My phone number is not linked with multi wallet card.
Please look into the matter as soon as possible and activate my card.
Card number[protected]xx
Valid date-05/16 to 04/21
958978xxxx

Regards,
Shikha rathore
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Jun 28, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 28, 2018
ICICI Bank Customer Care's response
Dear Shikha Rathore,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a53oab) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Comments

Sir/madam
I had paid du LLB entrance exam fee twice through internet banking and it get deducted from my account but fee is not paid yet. Please refund my amount. Thank you.

Hi Team,

My multi-wallet card for ICICI got expired on 01/21 but it has around 10000 balance in it. During its validity as well, I tried using it many times but it never worked. However, my salary slip always show deducted amount going to this multi-wallet card. Is there a way to cash out balance in this card or transfer the balance to new card? I don't think my phone number is linked to my card though I remember providing the concerned authorities at time of getting the card. I never received any message regarding my earlier transactions nor about the available balance.

My card details are as follows:
Card Number: [protected]
Valid from: 02/16
Valid through: 01/21

Contact: [protected]

Please do the needful as soon as possible.

Thanks and Regards,
Jagriti

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