| Address: Indore, Madhya Pradesh, 452001 |
Dear sir/ma’am,
Myself karishma gupta is a holder of saving bank account no.[protected], in icici bank. Being student, i presume that mine was/is a zero balance account. Earlier, i had young stars account [[protected]] which was closed on attainment of the age of 18 years and my parents opened my regular savings bank account with the icici bank whose number is mentioned above. My parents too, have their accounts in the same bank for more than 15 years but they have never come across such situation [being zero balance account]. I believed that icici bank has always been ethical and keep its consumers informative but my thoughts are shattered when i come to know on inspection of my bank account that icici bank has been charging and deducting mab charges on regular basis without any intimation since its opening which came to my notice when my parents transferred amount to my account and i felt a shortfall in the total account balance. I found that the bank has been continuously debiting the charges without any communication in this regard. I neither received any email or any sms on my registered mail id and mobile no. Ever. It seems that icici bank has done this to plunder their innocent customers like students who are most vulnerable as they are supposed to devote their time to study rather than keep scrutiny their bank accounts. The deductions are not only exorbitant, inconsistent but indicative of organized loot and a sign o[censored]nethical banking. If i would be informed at first place that bank would deduct mab charges on my account, i would have asked my parents to transfer me more amount or close this account, opting to use my parent debit card.
The details for deductions made on account of mab charges are as under :
Date month for which mab charges debited charges (In rs.)
16.02.16 jan.’16 400.75
15.03.16 feb.’16 400.75
12.04.16 march’16
400.75
11.05.16 april’16 515.25
06.10.16 aug.’16 189.07
13.10.16 sep.’16 505.89
15.11.16 oct.’16 464.77
15.12.16 nov.’16 181.15
12.01.17 dec.’16 129.24
22.02.17 jan.’16 150.78
17.03.17 feb.’16 460.30
18.03.17 march’17 476.13
16.05.17 april’17 30.04
1.06.17 april’17 643.35
13.06.17 may’17 633.52
28.08.17 june’17 212.96
30.08.17 july’17 192.96
14.09.17 aug.’17 480.87
13.10.17 sep.’17 450.05
14.11.17 oct.’17 625.54
22.11.17 july’17 159.44
14.12.17 nov.’17 244.74
11.01.18 dec.’17 479.00
15.02.18 jan.’17 181.63
14.03.18 feb.’18 428.61
12.04.18 march’18 464.99
09.05.18 april’18 555.08
Total 10057.61
Sir, i believe that i cannot be made subjected to any loss especially when i don't have any mail informing about these mab charges from icici bank. Since, the bank wanted to enrich this way to it, i was never ever called, mailed or messaged. Now that, i understand that icici bank has not informed me about minimum balance system, at the first instance itself, they can not deduct any charges. It is therefore required to credit back to my account with the amount debited {rs.10057.61} so far on account of mab. If the bank would not do that then i will be left with no other option but to take this matter to higher authorities and banking ombudsman as this is clear cut violation of rule 8 (1) (K) i. E. "levying of charges without adequate prior notice to the customer" of the banking ombudsman scheme 2006 as the icici bank had charged the same keeping the customer in total dark. Further, when the majority of banks are offering zero balance account, the icici bank is choose to go other side to make money by mab charges.
Name - karishma gupta
Savings bank account no.[protected]
Branch name - ashok nagar, indore (Mp)
Cell no.- [protected]/ [protected]
Jun 27, 2018
Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 21, 2018
ICICI Bank Customer Care's response Dear Karishma Gupta,
We regret the inconvenience caused. Our official will get in touch with you.
Regards,
ICICI Bank Customer Service Team
