[Resolved]  ICICI Bank — My Cheque lost from bank

Address:New Delhi, Delhi, 110044
Website:www.icicibank.com

I deposited one cheque of 5500 rupees on 8th Dec 2016, but it is not showing in my account yet as today is 26th Dec 2016.

i contacted bank many times, i visited there many times, also make calls on customer care, they asked me to contact bank branch, branch is saying that bank doesn't have any responsibility of cheque because you deposited that cheque in DropBox of bank.

i also emailed to icicibank at [protected]@icicibank.com, six days bank but there is also no reply.

i have current account with this bank plus 20 salary account of my office staff...

this December month with ICICIBANK is not good for me. they could not provide me any facility.

and it is pure loss for me of 5500 rupees, ICICIBANK will not take care of there dropbox of cheuqes which is attached with there Bank.

Name: Sumit Pal
A/c No :[protected]
Mobile Number: Contact me on my registered mobile number.
Cheque Deposited Branch is : Mohan Co-opreative, New Delhi
Cheque Deposited Branch IFSC is : ICIC0001357
Deposited Cheque Amnount : 5500 /-
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Jan 26, 2017
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 26, 2016
ICICI Bank Customer Care's response
Dear Customer(sumitpal),

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Complaint comments 

Comments

How am i supposed to reach customer care? There is no such option on your IVR. Seems like not a customer friendly bank. It seems switching the account to another bank would be a better option.

Reach me on [protected] asap.

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