ICICI Bank — my gold is auctioned without giving any kind of information to me

Address:

Chittoor, Andhra Pradesh

Hi
My slef is karunakar modem, i have taken gold loan 380000/- at madanapally brach bank icici. While taking loan i have given all the details like phone number and permanent address and aadhar card and email also. But here the problem is when i visit bank to pay my loan interest, to the bank does not have any information that i have taken a loan.

It does not maintain any records and files with my name and i was shocked by hearting all these and finaly they would say that gold is auctioned without any kind of information or intimation.

Here i would like to raise a complaint against that, why it was not maintained my contact details and why it was not informed before auctioned