ICICI Bank — my issue is not resolved since six months.

Address:	Mumbai City, Maharashtra, 400070
Website:	www.icicibank.com/Personal-Banking/loans/home-loan

I have got a Homeloan acct# LBMUM[protected]. I just wanted to convert from PreEMI to EMI as I cleared the rest amount to builder. I have got the possession/ no due letter from builder. So i don't require any disbursement. I visited the J B nagar mumbai brance couple of times and was told to talk to my relationship mgr who has left the company. I have been told to go to virar Branch. Ask a contact no and they did not have one. Plus they did not provide me a New relationship mgr no. I stay at central line and its difficult to travel so far. Non of ICICI reps are ready to help me. Is Icici not centralized. After talking and visiting the branch I have not been told about the amount on which I need to pay franking charges. I was just given an empty form and no guidance. I had uploaded the no due letter and possession letter on Icici App but no resolution was given. Please help as I have been Robbed by them. I am losing my interest money paid to icicibank. I am feeling most of the staff just want their salary and r not concern about the customers issue.