[Resolved]  ICICI Bank — nach ad return charges deduction without information from icici account

My account with icici is since 2014 and never had an issue with nach charges for ecs. Since march 2020 and post changing my loan account from icici to bhl, icici is charging nach rtn charges of 590/- for each day till the ecs emi is not paid to bfl through ecs or direct.in these days of lockdown and covid-19, we are struggling financially and these icici people want to deduct such amounts. Really shame on you guys.

Why i was not being charged prior to march 2020 for not maintaining min amount of emi schedule dates. If not then, then why it was deducted now. Also why 590, if icici bank official page states flat 500/- deduction for such ecs miss.

I need my money back. Till date under the same category my account has deduction of total 15992/-. I am calling icici and each time they say a different story of issue with bajaj loans, sometime it's ecs, sometimes minimum balance.

Icici team needs to understand that everyone is struggling in these days and we are working hard and our hard earn money is being deducted. I need an answer and my money back
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Aug 7, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 30, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a10qfr) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
 
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