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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 333

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I
icicicust
Aug 21, 2020
Resolved
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My account has debited rs 590 with the mentioned remarks nach_ad_rtn_chrg~ipruli~13jul20~cbb3779~. Which charges is this i cant understand. I have been paying my icici pru life on time. Please refund my amount
Aug 7, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0z1yk) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    skrkanna
    Aug 21, 2020
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    Icici bank suddenly deducted rs. 590 from my accout, with the description nach_ad_rtn_chrg~adbldesk~10aug20~27b2dd, northing known, why, what, etc. Not able reach them also
    Aug 7, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0z1yd) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      ashishgoyal09
      Aug 21, 2020
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      I have given request for dispatch of original property documents on 04/07/20 and since then received no updates from bank.
      My loan account got closed in may2020 but bank never contact proactively to dispacth the original documents. Even after i gave request for dispatch, its more than a month and still no update from bank by sms / call / email.

      Who will be responsible if the documents gets misplaced.

      Very poor service by icici bank.

      - ashish
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 23, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team  
      Aug 23, 2020
      Updated by ashishgoyal09
      My Complaint is still not resolved and I have not yet received any response for same. Why is it marked as resolved ?
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        P
        Prankishore
        Aug 21, 2020
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        Address: ICICI Towers, Bandra Kurla Complex, Mumbai 400051
        Website: Not mentioned on the Bond Certificates

        I am holder of the said bonds redeemable on 27.12.2025.
        The local ICICI office at Bahu Plaza Jammu are not able to guide me on the status/redemption of the said bonds.
        +1 photos
        ICICI Bank customer support has been notified about the posted complaint.
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          amandeep29
          Aug 21, 2020
          Resolved
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          Resolved

          Hi,
          ICICI and BajajFinserv

          There is no reason why there has been this deduction out of my savings account. This is a very difficult situation for me and every rupee is very important. I had only 600 in my account. How can you guys take all the money from the savings account without any notice. This is unlawful. Please check and refund my money.

          1 21 Aug NACH_AD_RTN_CHRG~BAJAJOTP~05AUG20~b
          98e9e0~983549GS : Debit 2
          2 21 Aug NACH_AD_RTN_CHRG~BAJAJOTP~05AUG20~b
          98e9e0~983549GS : debit 500
          3 19 aug: NACH_AD_RTN_CHRG~BAJAJOTP~05AUG20~b
          98e9e0~983549GS: Dr 16.00
          Aug 6, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yyze) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            J
            Jai@2502
            Aug 21, 2020
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            Resolved

            Address: VIDEOCON TOWER, JHANDE WALAN, DELHI

            I was an employee of ICICI bank from 25/07/18 to 18/01/2019. I had submitted mail request to HR for processing my pf withdrawal, which has not been done till date. I have even sent mail reminders twice but there has not been any response or even acknowledging my mail. kindly do the needful.Please find the details below.

            I also transferred my previous organisation's PF into the ICICI PF member ID and now my whole amount pending for withdrawal.

            NAME: JAI PRAKASH(JAI CHAUHAN)
            EMP NO: 393878
            URN NO :[protected]
            MEMBER ID: MHBAN[protected]

            Regards,
            JAI PRAKASH
            Aug 6, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear [protected]@2502

            We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you.  We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team 
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              N
              nur007.islam
              from Mumbai, Maharashtra
              Aug 21, 2020
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              I have taken a personal loan from icici bank with loan agreement no. Lpmde[protected]. I have applied for moratorium for the month of august’20 through icici bank portal on 26th july ’20 due to financial problem during this covid-19 pandemic.

              But, emi got deduct from my account on 7th aug 2020, so i mailed to icici customer care (Mail id - customer. [protected]@icicibank.com) to request for grant my moratorium request.
              I received a mail from icici, in this mail icici representative mentioned that my moratorium request is not considered due to moratorium offer is not activate for the month of august on my loan account. My question is that, why moratorium offer is not activated on loan a/c & who will be responsible for that? From my side, i have applied for moratorium before the time period. This is a rbi instruction, why manual activation is required to avail this benefit?
              Also, i have complained to icici up to level-2 but did not receive any satisfactory response from them.
              My humble request to you, kindly consider the current situation & take a favorable action.
              Your favorable action in this regard will be highly appreciated.
              +2 photos
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 23, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team  
              Aug 29, 2020
              Updated by nur007.islam
              No one has contacted me yet from ICICI.

              Very poor service from ICICI.

              I am thinking of transferring my salary account from ICICI to another bank.
              Sep 06, 2020
              Updated by nur007.islam
              No one has contacted me yet from ICICI.
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                S
                sangeethj
                Aug 21, 2020
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                It has been noticed that 590 rs debited twice from my account in favour of Bajaj. Its understood that this charge comes when ecs returns. I have contacted Bajaj regarding the same and they are not aware of any such deductions. I have a personal loan taken from Bajaj and the emi is debited 2nd of every month correctly.Since it is in the 2nd of everymonth, I have enough balance on my account. There has been no defaults till now. I would like to have that charges refunded asap.
                +1 photos
                Sep 14, 2020
                Complaint marked as Resolved 
                The issue is resolved
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 23, 2020
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0z5o4) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Aug 24, 2020
                Updated by sangeethj
                Thanks for the information
                Aug 27, 2020
                Updated by sangeethj
                I have received email from Bank stating that the charges will be reversed to my account by August 27, 2020. But I have not received the amount or any other response after that mail. Hope to receive the amount as soon as possible.

                Thanks
                Sep 08, 2020
                Updated by sangeethj
                I have received emails stating that the amount will be reverted but has not yet received. Please revert it as soon as possible.
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                  A
                  alimushahid1079
                  from Bijnor, Uttar Pradesh
                  Aug 21, 2020
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                  Address: A-141 Avas Vikas Colony
                  Website: [email protected]

                  Resp. Sir

                  My name is mushahid ali. I had working in icici bank pvt. Ltd.
                  As gold loan counselor in 2017 in pilibhit branch (Uttar pradesh) india.
                  My joining date is 05-january-2017
                  But i dont have my resign date and emp id
                  For the pf application that i required
                  Pls forward it on my mail id

                  Hopeing your reply

                  Thanks & regards
                  Mushahid ali
                  [protected]
                  ICICI Bank customer support has been notified about the posted complaint.
                  Aug 21, 2020
                  Updated by alimushahid1079
                  I required My EMPLOYEE ID, PF Account Number and salary slip also.
                  Please send me immediately above informations.

                  Thanks with regards
                  Mushahid Ali
                  [protected]
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                    Address: Road No 14, Banjara Hills, Hyderabad 500034

                    Savings Bank account fraud; unauthorized and repeated debits and criminal withholding of total money without mandatory temporary credit; Inaction and criminal indifference in spite of repeated complaints for nearly three months; Branch Manager says she is helpless and I could proceed legally;

                    4: The problem:

                    4.1 During 2013 -14, I gave an ECS mandate to electronically transfer the billed amount for my electrical...
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                    M
                    Md Sharique Khan
                    Aug 21, 2020
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                    I got money debited two time this month from my icici saving account which is my salary account with remark "nach_ad_rtn_chrg~tpslsip~13jul20~ccc33cf". I am not sure why rs 150.53 and 439.47 were debited from my account. I have been using this account from more than 8 years but this has happened first time.

                    Kindly resolve my query and refund my amount. You can find my name, account number and debit screenshots in the attachments.
                    +2 photos
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 21, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yxu0) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      H
                      Hp1590
                      from Mumbai, Maharashtra
                      Aug 21, 2020
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                      Address: MUMBAI
                      Website: www.icicibank.com

                      Icici bank debited nach_ad_rtn_chrg_bajajfin_02jul20 on date :19aug'20 without intimating.
                      Account balance was enough on 02 jul 20 to clear nach emi for bajaj finserv.
                      Although emi is debited on 03jul20.

                      Icici bank has charged inr590 for nach_ad_rtn_chrg_bajajfin_02jul20please refund the amount.
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yxtu) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        J
                        Jafeel Ahmed
                        Aug 20, 2020
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                        Address: Peaceinfotech Services, F-306, Dream's the Mall, Bhandup West

                        An amount deducted from my bank account named undermentioned
                        Peaceinfotech Services
                        Ac[protected]
                        Ifsc - icic0000984

                        Rs 590 and 523.53 has been deducted from my account on[protected] against nach_ad_rtn_chrg~adbldesk~22JUN20~87f30e

                        Let me know why you charging this amount from my account. What this is charge for?

                        Kindly refund my money otherwise i will file a compliant in consumer forum.

                        Thanks & regards
                        Jafeel Ahmed
                        Ph. [protected]
                        jaf. [protected]@gmail.com
                        +1 photos
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 21, 2020
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yxtm) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          Nishant Tomer
                          Aug 20, 2020
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                          Address: Stellar IT park, Sector-63, Noida

                          I have a Demat & Saving account in ICICI bank for last 4 years now. When I checked my bank transactions and I found that there is one debit transaction 'IN[protected] DP CHGS TILL MAY-20'---- INR 354.00' and multiple transaction of INR 29.50, INR 18.00, INR 28.50 and INR 13.75 stating ' POSDEC CHG/ "multiple dates"/5213+GST' . When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yu0a) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            R
                            rajnisood20
                            Aug 20, 2020
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                            Resolved

                            Since February 2020 my account has been debited by 59 INR each month and I haven't done any transactions.
                            The message just say transaction of rs. 59 is done by VIN*GOOGLEt whereas I have not even added any payment info in Google pay.
                            I do not expect my refund for each month but at least stop this from happening in further months.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yu0b) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Ravindra Kowsu
                              Aug 20, 2020
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                              Resolved

                              I am seeing so many transactions disputes on my icici account...
                              Date desc amount
                              [protected] nach_ad_rtn_char 252.37
                              [protected] nach_ad_rtn_char 590
                              [protected] nach_ad_rtn_char 590
                              [protected] nach_ad_rtn_char 337.63
                              [protected] nach_ad_rtn_char 306.62
                              [protected] nach_ad_rtn_char 283.38
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yu0g) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Khiladi786
                                Aug 20, 2020
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                                Resolved

                                Dear Icici Bank,

                                Why 590 rupees automatically deduct from my account without any debit sms. I need my money back. I never made any payment. kindly check and credit my ammount
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yu0o) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  P
                                  Parth Desai 321
                                  Aug 20, 2020
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                                  Address: Makarba, Ahmedabad

                                  I Parth Desai am having ICICI bank account at Makarba Branch . 826.00 Rupees has been deducted from my account as DP CHGS TILL JUN -20 DP charges on[protected]. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.My contact number is [protected]
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yu0v) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  No response received.. please let me know how to accelerate my complaint.
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                                    M
                                    maheshpallepati
                                    Aug 20, 2020
                                    Resolved
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                                    Resolved

                                    Sir,

                                    iam icici homeloan customer my loan account no qzhyd[protected] i amvisiting ur homeloan branch sr request for list of doccument my srno[protected] date 14.07.2020 now still request not closed number of times visit home loan branch when will closed sr he willcome how many days closd plz solve this problem. thanking you sir/madam, plz provided list of doccuments
                                    .
                                    Aug 14, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 21, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Suresh Deokar
                                      Aug 20, 2020
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                                      Resolved

                                      Address: Vashi

                                      On 21st July 20 at 9 54 PM there was call from[protected], the person said this call is against your complaint at Airtel gallery for mobile recharge not being reflected on Airtel Mobile No. [protected]. He told me to download Airtel Thanks App and QuickSupport - Airtel supporting apps, with this he asked to try and recharge again, I told I already have recharge for Rs. 149/- for this no. He said this is process to refund your amount. He told me to input an ID in the QuickSupport app and parallely recharge on the Airtel Thanks App, I input my debit card details in the Airtel Thanks App but before I could click on "Pay" I received a message from ICICI bank that Rs. 24999/- have been debited from my A/c, and again I got another message that Rs. 24000/- have again been debited from my A/c, following a message of Rs. 7599 being debited from my A/c. All this happened in a matter of seconds you can verify this from the transaction messages and I did not receive an OTP for any of these transactions. I also received a message that Rs. 7, 599 is credited and he was still calling me but I was scared and immediately cut the call and switched off the internet. I immediately called the Customer Care of ICICI Bank at 10 48 PM on 21st July and registered a complaint.
                                      On 22nd July I lodged a police complaint and on 23rd I lodged a complaint with the RBI.On 11th August I got a message from the bank that my request has been declined as the transaction was done with 2nd factor authentication.
                                      I never got any OTP nor have I created any 3D secure pin for my online transactions. I have been cheated and the bank is also not helping out.
                                      I am 62 years old and living off my savings, a huge chunk of which is now lost. Please help me here
                                      Aug 12, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 21, 2020
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0yu1t) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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