[Resolved]  ICICI Bank — NACH_AD_RTN_CHRG-of Bank BFL

Dear Sir/Mam

Within last Six months of time icici bank has charged Rs.7318 and Bajaj finserv charged Rs.3000 as NACH_AD_RTN charges or you may say bounce charges, I bought a laptop worth Rs.30000 as was learning some IT course after losing my job, For a loan of Rs.30000 I have been forced to pay Rs.10318 extra charges without any prior intimation and without any intimation after deductions. I have taken a bajaj finsrv product on emi amounting Rs.5333 per month and the linked account was ICICI and due to losing my jobs, i failed to maintain sufficient balance for six months only and but the month of Sep'2022 till now ICICI is deducting a large amount without my knowledge nor they have informed before deducting.
After debit no sms or mail intimation given and i was not aware of insufficient fund my auto debit bounced and the same scenario started repeating .
So its my kind request to look into the matter as i am already frustrated and also effecting my financial balance, as I belong to poor family. Even Rs.200 is also very important for me.

Thank you
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Feb 8, 2023
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 06, 2023
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0l2e9) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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