[Resolved]  ICICI Bank — Need refund and to close the Direct account.

Hi,

I need to close this demat account ASAP and need the procedures to get the refund of 757.17 rupees debited from my account for DMC DP charges.

This demat and trading account is opened without my knowledge and permission along with my salary account opening on 2018.

I noticed that the demat account is opened after 757.17 rupees charges was debited.

I tried to contact customer care, opened complaints, Raised closure request through net banking and icicidirect.com and also reached nearest branch for clarification and refund.

I am not getting proper response from anywhere from Icici. Also one of the executive contacted me and asked me to buy and sell a share in delivery cash to activate my account and told that there is a form to get a refund. He is not picking my calls now.

I need proper clarification on this and refund of my money debited for this inactive demat account.

I don't have other options than changing my salary account to some other bank account and close my icici account relationship if proper clarification and refund is given to me for this unknown charges.
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Oct 19, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Sep 05, 2022
Updated by Manalan
Kindly ask any icici executive to contact me and help on this.
Mobile No: [protected]
Verified Support
Sep 07, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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