ICICI Bank — Need to update my international mobile number for OTP

omkar mypati

Oct 7, 2022

Address:

20 Templars court, NG7 3GT

I am an ICICI customer for the last 7 years and I moved to the UK about 1 months ago, I cannot access my online banking or pay my bills because i cannot access my online account without the OTP number, my india mobile number is no longer exists. I need to update my UK mobile number, but i cannot do this online and talking to customer care has not helped at all.

Its depressing to see that customers at international locations were not thought of when implementing OTP.

Kindly help me in updating my UK phone number for getting OTP

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ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0f0eh) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Oct 11, 2022

Updated by omkar mypati I tried with the [protected]@icicibank.com email id but unable to send, then I removed the brackets and sent a mail to "[protected]@icicibank.com", it showing the not existing email as attached. Kindly update the email that I can raise my concern to ICICI bank.

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Comments

omkar mypati

Oct 11, 2022

I tried with the [protected]@icicibank.com email id but unable to send, then I removed the brackets and sent a mail to "[protected]@icicibank.com", it showing the not existing email as attached. Kindly update the email that I can raise my concern to ICICI bank.