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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 72

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S
Sulaksha
from Delhi, Delhi
Sep 20, 2022
Resolved
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I was doing an online transaction of 262 without knowing that there was no balance in my account and hence the payment failed. the amount of 590 as been deducted. This is illegal... and deducting such a huge amount is not accepted which wis almost double than the failed transaction. Please return my money... These things happen by fluke as we dont keep checking our balance every time we do a transaction.
Oct 28, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Sep 24, 2022
Updated by Sulaksha
Why is such a big amount of 590 being deducted in name of Nach?
Verified Support
Sep 25, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0dtlp) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    L
    laddooprasaad
    from Noida, Uttar Pradesh
    Sep 20, 2022
    Resolved
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    Resolved

    Dear sir,
    I am a user of Amazon pay ICICI credit card and i was very satisfied from the service. But recently i was charged Rs 500+90(GST) for the late payment fee. But actually I paid the amount to the bank. I recieved a cashback of Rs 1222 to which the bank is not adjusting in my payment. They are saying this cashback will be adjusted in my next statement. What the hell is cashback then?? I recieved cashback on 29th of Aug and i paid the remaining amount on 30th of Aug. My full payment was done on 30th and my last payment date was 15th Sep, still i was charged this amount, this is totally injustice to customer, bank is totally doing fraud. I want reimbursement for.the same.
    Oct 26, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 22, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0dcn1) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      B
      Bsayan
      from Kalyani, West Bengal
      Sep 20, 2022
      Resolved
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      Resolved

      I have purchased two children Growth Bond in the name of my son Sri Biswayan Manna being Folio No. 0318928, Certificate No. 220 & Folio No. 0318929, Certificate No. 2207, Redemption Date of those policy was 22.08.2020 and Allotment dated was 22.03.2001 respectively.

      That you have send me a form for fill-up that form my present particulars. I have filed up that form with present Bank Account and also 1 have posted that form through speed post on 25.08.2020.

      That you have send me two cheques being No. 002049 and 002048

      of Rs. 33, 000/- (Rupees Thirty three thousand) each dated 22.08.2020

      mentioning Bank Account No.[protected] which bank Account already

      closed for which I could not encash those cheque into my Bank Account.

      That now you have send me a TDS Form No. 16-A where you mention that you have deducted Rs. 14, 000/- as TDS From Rs. 70, 000/-.

      I cannot understand why you have deducted TDS of Rs. 14, 000/ from Rs. 70, 000/- which amount I did not receive till now.

      Under those facts and circumstances I beg to request that kindly you would look after the matter sympathetically and also arrange to issue me those cheque mentioning the above noted Bank Account for which I may encash cheque through my Bank Account.

      Awaiting for your favourable reply as early as possible.

      Thanking you,
      +2 photos
      Oct 25, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 22, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0dcm6) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        M
        Mayuresh Veerkar
        from Nagpur Urban, Maharashtra
        Sep 19, 2022
        Resolved
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        Resolved

        EPFO bank KYC verification pending with ICICI bank

        I have updated my bank details for kyc in last week on 15th Sep 2022, but status is showing Verification Under Process not verified.
        I need to submit my Bank kyc details to my new employer it is required for joining new company. I have already left my job in last week and today was my joining date for new job, but only because of my bank kyc is not verified on epf protal yet, my new employer refused to onboard me and I am jobless right...
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        S
        Shitalmhatre
        from Uran, Maharashtra
        Sep 19, 2022
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        My user id is disabled. I could not log in my account.Please unlock my user ID. & password. Please help me
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0dcmv) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          M
          Manas Chhabra1
          Sep 19, 2022
          Resolved
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          Resolved

          The amount was debited 2 days back and I got a message that the transaction had timed out at the beneficiary bank. Please let me know when I can expect the money to be credited to the account.
          Oct 27, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 25, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0dtlz) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            V
            Vigneshrr
            Sep 19, 2022
            Resolved
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            I have updated my bank details for kyc in EPFO but still my bank account is not verified and I am unable to claim my PF.

            I don't know why ICICI Bank is not processing the kyc verification. I have read many complaints regarding the same in internet . Please take action and help us to complete the verification.I need to withdraw pf for some real family emergency issue .

            My UAN no[protected]
            My Account number[protected]
            Mail vignez.[protected]@gmail.com
            Contact [protected]
            Oct 23, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 20, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              C
              chenna reddy321
              from Hyderabad, Andhra Pradesh
              Sep 19, 2022
              Resolved
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              TO
              ICICI BANK Team,

              Dear sir/madam
              I am GUNTAKA CHENNA REDDY,
              PRAKASAMA, ANDHRA PRADESH.

              SUB:Please Remove the SETTLED flag from my account.

              I have taken a Personal Loan From ICICI BANK in 2007
              Loan A/C LPBNG[protected]. Date Opened 13/07/13/07/2007 Sanctioned Amount Rs.2, 37, 000.
              It's the best customer service in the country. I am very happy with your services.

              my consun
              last few days back i went for a loan, then it was rejected.
              Due to the settled flag mentioned in my cibil report.
              It's a long back loan, and I paid the total amount, but it's not updated.

              Now I request you to please remove the settled flag from my account.

              thanks and regards
              CHENNA REDDY
              DOB: 14/06/1978
              Registered Number : +91 [protected] ( not in use)
              call me on +91 [protected]
              PAN: AJLPG4866G
              Email ID: [protected]@gmail.com
              Control Number : 4, 937, 858, 383
              Oct 28, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 20, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                C
                chenna reddy321
                from Hyderabad, Andhra Pradesh
                Sep 19, 2022
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                TO
                ICICI BANK Team,

                Dear sir/madam
                I am GUNTAKA CHENNA REDDY,
                PRAKASAMA, ANDHRA PRADESH.

                SUB: Please Remove SETTLED flag from my account.

                I have taken a Personal Loan From ICICI BANK in 2008
                Loan A/C LPBNG[protected]. Date Opened 20/02/2008 Sanctioned Amount Rs.2, 84, 000.
                its the best customer service in the country. i am very happy with your services.
                last few days back i went for a loan, then its rejected.
                Due to settled flag mentioned in my cibil report.
                its a long back loan, and i paid the total amount, but its not updated.

                Now i request you to please remove settled flag from my account.

                thanks and regards
                CHENNA REDDY
                DOB: 14/06/1978
                Registered Number : +91 [protected] ( not in use)
                call me on +91 [protected]
                PAN: AJLPG4866G
                Email ID: [protected]@gmail.com
                Control Number : 4, 937, 858, 383
                ICICI Bank customer support has been notified about the posted complaint.
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                  J
                  janardhan reddy321
                  from Hyderabad, Telangana
                  Sep 19, 2022
                  Resolved
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                  Resolved

                  TO
                  ICICI BANK Team,

                  Dear sir/madam
                  I am GOSULA JANARDHANA REDDY,
                  KADAPA, ANDHRA PRADESH.

                  SUB: Remove the settled flag from my account.
                  SR[protected] complaint number)

                  I have taken a Commercial Vehicle Loan From ICICI BANK in 2007
                  Loan A/C LVBNG[protected]. Date Opened 08/03/2007 Sanctioned Amount Rs.8, 43, 000
                  Due to my financial problems I settled this loan.
                  Later that I found that it was showing a negative report in my cibil
                  then i called icici and paid the pending amount Rs.5010.

                  Now I request you to please remove the settled flag and close my loan.

                  thanks and regards
                  JANARDHANA REDDY
                  Registered Number +91 [protected]
                  PAN: ADSPG3159K
                  Email ID: [protected]@gmail.com
                  Control Number : 4, 949, 472, 684
                  +1 photos
                  Oct 24, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 22, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    H
                    hrittikagandhi
                    from pune, Maharashtra
                    Sep 19, 2022
                    Resolved
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                    Resolved

                    Address: Pune

                    On 14th February i bought an iPhone 13 to which i was entitled a cashback of 6000 after a period of 120 days.
                    It’s been more than 7 months and still i have not received the amount.
                    Please look into it
                    My registered number is[protected]
                    Oct 24, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 22, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      K
                      Kartik1414
                      Sep 19, 2022
                      Resolved
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                      Resolved

                      To,
                      ICICI BANK

                      This is Kartik verma i hold a salary account in the bank. I would like to complain about unnecessary deduction of amount from my account. When my account was opened it was told to me that it will be a demat account but it will not do anything about transactions and it will only activate when you want it. And now my amount is deducted without any reason and when i complained about the same to the person who opened my account he told me that the amount will be back and now its more than 2 weeks i haven't received it back. I was not expecting this kind of services with a very prestigious bank. This is the third time i am issuing my complaint i just want my money to get refunded and this practice will not take place in future.
                      My earlier complaint no. Is 3311047 and 3311925
                      My contact [protected]
                      Kindly look into matter on a serious note.I'll be very thankful.

                      Yours faithfully
                      Kartik verma
                      Oct 24, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 22, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        P
                        Priyraj Sahu
                        Sep 17, 2022
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                        100000(1 lakh ) rupees deducted from my ICICI account without my consent or with my Authorization
                        I am not using any other services of ICICI bank.

                        Pls refund my money.

                        GIVE ME MY MONEY
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (ia0d6ym) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          L
                          liannein
                          Sep 16, 2022
                          Resolved
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                          Resolved

                          I am unable to get the status of my MMB bond 0898 that matured in 1998 by ICICI Limited. Despite following instructions and sending the all the requested documents there has been no response or acknowledgment for the past few months.

                          Please email with me at [protected]@yahoo.co.in with an update
                          Oct 19, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 18, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Anil kr Maurya
                            Sep 16, 2022
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                            Resolved

                            My account has been auto debited with rs 590, i dont understand why as per my knowledge it's against the emi auto debit, but even though i paid emi late by two days i paid with late fee in full still why is my amount deducted without my knowledge, neither mail nor any text, still you bank choose to deduct it as you wish, i want an revert asap on [protected]@gmail.com and my full amount refund.
                            Oct 19, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 17, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              T
                              tamilaj234
                              from Bengaluru, Karnataka
                              Sep 16, 2022
                              Resolved
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                              Resolved

                              Myself Tamilraj.N, I have been with icici bank since 2011. This year 2022 826/- Rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 26 AUG 2022. DMC/ DP CHGS TILL JUL-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.

                              Regards,
                              Tamilraj.N
                              [protected]
                              Oct 19, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 17, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                N
                                NITESH SARNA
                                Sep 16, 2022
                                Resolved
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                                Resolved

                                WAITING OR REFUND O Rs 1376 DEBITED FROM MY ACCOUNT ON 30/08/2022 7.39 PM THROUGH ZOMATO

                                I HAVE BEEN CHASING THE BANK CUSTOMER CARE AND ZOMATO ROM LAST 15 DAYS BUT THEY ARE JUST PLAYING PASSING THE PARCEL GAME.

                                Dear Mr. Sarna,

                                With reference to your e-mail, regarding the transaction dispute for an amount of Rs. 1376.40 dated August 30, 2022.

                                Your complaint through Service Reference number SR[protected] has been closed as Your bill payment has been successfully made and updated with the biller on 02/09/2022.

                                We request you to co-ordinate with the merchant for further assistance.

                                Sincerely,

                                Bhanupriya Malyala

                                Customer Service Associate

                                ICICI Bank Limited.
                                Oct 19, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 17, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  V
                                  Vimal_k_2
                                  Sep 15, 2022
                                  Resolved
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                                  Resolved

                                  Address: ICICI Bank Limited, Registered Office: Landmark, Race Course Circle, Vadodara 390 007.ICICI Bank Towers, Bandra Kurla Complex, Mumbai 400 051.
                                  Website: www.icicibank.com

                                  I took total amount of 10000/- from my credit card which is having a limit of 80000/-. And then after I reduced my limit to control my expenses from my side in their app.

                                  Then they charged an amount of 550/- plus GST 99/- on my card as mentioning over limit fee. How is it even possible still I am having an amount of 69XXX/- in my credit card ?

                                  When I mailed them mentioned like " you exceeded the limit, that's why these charges are ".
                                  I mailed again and again by showing that I am still having 80% of limit is not used. Even though they repeating their mail.

                                  Could you please help on this, I am having the statement of their fee.

                                  Best regards,
                                  Vimal
                                  Oct 18, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 17, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0d51w) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    D
                                    DipankarKhim
                                    Sep 15, 2022
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                                    Resolved

                                    My account has been auto debited with rs 590, i dont understand why as per my knowledge it's against the emi auto debit, but even though i paid emi late by two days i paid with late fee in full still why is my amount deducted without my knowledge, neither mail nor any text, still you bank choose to deduct it as you wish, i want an revert asap on [protected]@gmail.com and my full amount refund.
                                    Oct 19, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Sep 17, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      A
                                      apurv jian
                                      from Meerut, Uttar Pradesh
                                      Sep 15, 2022
                                      Resolved
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                                      Resolved

                                      SIR/MADAM,
                                      We bought ONE ICICI "MONEY MULTIPLIER BOND-0898-MMB- THREE" in 05.10.1998. Whose face value was Rs.1, 00, 000/-. It's redemption date is[protected] given on certificate now what is status and I want to know the present vaule of these, as I heard that these are redeemed so please up date
                                      BOND DETAILS:

                                      Name of the Bondholder :APURV JAIN
                                      U/G SEEMA JAIN
                                      No. of bonds : FIVE
                                      Bondholder No. 4223-122
                                      Distinctive No. :[protected]
                                      Certificate No : 3175

                                      My address for communication is as follows:
                                      APURV JAIN
                                      16, BHAGHIRATHI PALACE, OLD DELHI CHUNGI
                                      MOB. NO. [protected]
                                      EMAIL : 1) incredible.[protected]@gmail.com

                                      PLEASE GIVE THE DETAIL INFORMATION TO US OF ABOVE E-MAIL.
                                      THANKS
                                      Oct 19, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Sep 17, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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