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ICICI Bank Complaints & Reviews

3.3
Updated: Apr 11, 2026
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ICICI Bank reviews & complaints page 72

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H
Himanshi93
from Noida, Uttar Pradesh
Oct 3, 2022
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Address: Noida

My NPS account is freeze due to Kyc verification pending from bank, i visited home branch they are not able to resolve it even i visited to registered POS but nobody know about NPS anything
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ei8u) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    J
    Jomy Ulahannan
    Oct 2, 2022
    Resolved
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    Resolved

    I did a payment directly from my a/c via netbanking to the credit card as bill payment. But I see that I get the same bills charged as autodebit.

    20/07/2022 [protected] INFINITY PAYMENT RECEIVED, THANK YOU 0 24, 019.07 CR
    Nov 5, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Oct 03, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ej57) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      shahnawazahmed
      from Delhi, Delhi
      Oct 2, 2022
      Resolved
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      Resolved

      I got a message regarding auto debit charges for not having sufficient fund in my account. I have added the fund and next day i have paid the amount. They have deducted auto debit charge of rs 2640.45 + igst of 475.88 rs. I have been using ICICI bank services having bank account, credit card and my PPF also and was also planning to do FD. but after paying the amount also they have charged me such a big amount for the payment. I have payed the money but this is morally make me down. Just icici has a auto debit software and if the amount not got sufficient they will charge such a big amount. My date of deduction is 29th and i have paid on 1st of october payment of rs 1.32 lakh.

      Now i need to change my account and close all relationship with ICICI. My querry for home loan will also be cancelled soon. I requested them that why am i going to pay the amount as i have already paid but they are not helpinng

      My no [protected]
      shahnawaz.[protected]@gmail.com
      Nov 3, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 03, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        B
        Bharani PY
        Oct 2, 2022
        Resolved
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        Resolved

        Hi,

        I always paid my credit card bill. But I'm charged 19426.11 INR as fees. Why?
        Nov 5, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Oct 02, 2022
        Updated by Bharani PY
        Resolved. Thank you
        Verified Support
        Oct 04, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ekmf) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          M
          mujahid .s
          Oct 1, 2022
          Resolved
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          Resolved

          Regarding my Cash not deposited through CDM

          Address: 7/114, Eswaramma Colony, Store Street, Madanapalle

          I have deposited an amount of Rs 54400 into my bank account yesterday (30/09/2022) around 11:24 Am using ICICI bank CDM with ATM id 06731OAR in ICICI MADANAPALLI Branch. CDM shown me the amount but when I clicked on Initiate deposit option, the transaction got declined and my money didn't got deposited. I have submitted a complaint as well with the branch, they said my amount will be credited. I haven't received it yet. Please help me in...
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          C
          Chandanagiri Prashanth
          Sep 30, 2022
          Resolved
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          Resolved

          Address: Mancherail

          In[protected] Dp chgs till aug 22, my money refund please
          Nov 5, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Oct 01, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0eevj) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            M
            Mani36900
            from MUMBAI, Maharashtra
            Sep 30, 2022
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            Address: 43/3171 Abhudaya nagar kalachowki mumbai 400033

            Kindly Redispatch my forex travel card.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0edy7) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              N
              Nanda Kumari K
              from Chennai, Tamil Nadu
              Sep 30, 2022
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              My previous month due:117254.57, but i have paid 117074, Remaining amount 180rs due on 15/9/2022 I forgot that for that they charged the mount of:4, 798.79 IGST- 18%- 863.78 Total - Rs 5, 667 is my intesterst charge.

              If you see 3.40% (Monthly) is charged. But on what basis? They didn't explained on their website.

              When i called the customer care, teeling that even though the part payment is made still they charge the interest
              rate for the whole due amount for the last month.

              Please do make the necessary action against these kind of banks who is charging 5667 as interest for for Rs 180. And unnecessarily debiting money in my savings account as well.

              Please do the needful to take the action.
              I will send you the necessary details based on your input.
              ICICI Bank customer support has been notified about the posted complaint.
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                N
                Nanda K
                from Chennai, Tamil Nadu
                Sep 30, 2022
                Resolved
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                Resolved

                Hi,
                My previous month due:117254.57, but i have paid 117074, Remaining amount 180rs i forgot. For that they charged the interest of 4, 798.79 IGST- 18%- 863.78 Total - Rs 5, 667 is my intesterst charge. They charged for whole amount not for 180rs.
                When i called the customer care, they told that even though the part payment is made still they charge the interest
                rate for the whole due amount for the last month.

                Please do the needful to take the action and help me in reversal of my interest charges.
                I will send you the necessary details based on your input.
                Nov 2, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 01, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0edzq) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  P
                  Priyanka94970
                  from NOIDA, Uttar Pradesh
                  Sep 30, 2022
                  Resolved
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                  Resolved

                  Dmc/in30302895047468 dp c hgs till aug-22

                  Hi Priyanka Kumari here. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till Aug-22) on 28-September-2022. I have neither subscribed nor used my demat account till now.

                  Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                  Mentioned the transaction remark - dmc/[protected] dp chgs till Aug-22

                  We people are...
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                  A
                  akshay_28
                  Sep 30, 2022
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                  Iam a user of icic direct
                  I reffered icic direct to my friend.
                  He opened the account successfully, but i got the refferal amount of only 1 RS
                  But i should get 100RS on each successful refferal as per icic direct.
                  Please solve my issue as soon as possible.
                  I faced this issue with 2 refferals.
                  ICICI Bank customer support has been notified about the posted complaint.
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                    E
                    Expert09
                    from Hyderabad, Telangana
                    Sep 29, 2022
                    Resolved
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                    Resolved

                    ICICI Merchant Services Fiserv POS Terminal unnecessary charges

                    Address: Hyderabad

                    I run a small business, Fiserv Merchant executive called me and explained about the swiping machine it looked good as they explained that it 1 time charge of RS.3500+ RS.590 GST which brings the total to RS.4190 for 1 year and rest would be credit card and debit card charges applicable on all transactions.
                    It looked good, hence they arranged a POS Terminal. In the first 2 transactions the amount RS.4100 was deducted as a 1 year 1...
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                    R
                    RAVI MEHROTRA
                    from Indore, Madhya Pradesh
                    Sep 29, 2022
                    Resolved
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                    Resolved

                    Address: Pune-411061

                    Dear ICICI,
                    On 27th Sep, Rs 826 is deducted from saving saving bank account without my notice. Could you please explain the reason for this deduction.Also I am not using any additional service of Demat etc for which these money are charged.please share the email id to raise the concern and refund my money.

                    Ravi Mehrotra
                    [protected]
                    Nov 3, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 01, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      F
                      farazunicode
                      Sep 29, 2022
                      Resolved
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                      Resolved

                      ICICI Bank CashTxnChgs-Branch-Aug22+GST

                      Address: THANE BELAPUR RD GHANSOLI, 400701

                      Hi Team,

                      Account Number:[protected]
                      Transaction Date: 29 Sept '22

                      I am ICICI account holder, 29 Sept '22 month my account got deducted as "CashTxnChgs-Branch-Aug22+GST" charges without my knowledge.

                      Rs 4897

                      I want you to refund the amount.
                      Without customer knowledge debiting the money is showing the cheap behavior. And charges have been already deducted from my account...
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                      M
                      mangeshjadhav101
                      from Sangli, Maharashtra
                      Sep 29, 2022
                      Resolved
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                      Resolved

                      Address: Sangli

                      I. Have never used or active demate account. Without informing how did you dedicate change 826₹ .i want my money back as soon as possible.

                      Note:- stop theses type of activation. Explain not received deduction massages. Refund money
                      Nov 5, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 01, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        Shekhar Chandra lohani
                        from Rudrapur, Uttar Pradesh
                        Sep 29, 2022
                        Resolved
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                        Resolved

                        Money deduct from my account without my permission

                        Hi,

                        I am ICICI account holder, Sep'22 month my account got deducted as "CashTxnChgs-Branch-AUG22+GST" charges.

                        29 Sep'22 - Rs 1327.50

                        I didn't receive any message or alert from ICICI. When I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer. I am still confused about this deduction.

                        I want to refund...
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                        R
                        Ricardo Leblond
                        Sep 29, 2022
                        Resolved
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                        Resolved

                        Hi Ricardo Shane Leblond here. 826.00 rupees has been deducted from my account as (DMC/[protected] DP CHGS TILL A
                        UG-22) on 28-Sep-2019. I have neither subscribed nor used my demat account till now.

                        Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                        Mentioned the transaction remark - DMC/[protected] DP CHGS TILL AUG-22

                        We people are here because of trust towards . But this is totally an unacceptable behavior from ICICI. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

                        Kindly refund my money at earliest.

                        Contact number : [protected]
                        Nov 1, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 01, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          R
                          rpvyuga
                          from Virudhunagar, Tamil Nadu
                          Sep 29, 2022
                          Resolved
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                          Resolved

                          I have submitted my kyc documents on 12th Sep. On the very next day i got a mail that KYC updated successfully and went to bank to unfreeze my account and they have raised new debit card service request and said that with in 4 working days it will received. But that request has been rejected and I have been to bank more than 2 times now it is told that kyc request is processed successfully but my account is still debit frozen. Because of this i could not able use icici net banking and i am not able to draw my own money. I went to branch again they said no idea of this frozen account.

                          Need support from bank to unfreeze my account.
                          Sep 30, 2022
                          Complaint marked as Resolved 
                          Issues are not resolved till time. No one contacted me, no one mail i have received regarding the issue.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0eewf) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            Sagargurav07
                            from Pune, Maharashtra
                            Sep 28, 2022
                            Resolved
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                            Resolved

                            Hi ICICI Bank,

                            Sagar Gurav here. 826.00 rupees has been deducted from my account as (DMC/IN[protected] DP CHGS TILL AUG-22) on 28-Sept-2022. I have neither subscribed nor used my Demat account till now, not any other activities.

                            Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                            Mentioned the transaction remark - DMC/IN[protected] DP CHGS TILL AUG-22 . Find attached snap for ref.

                            We people are here because of trust towards icici. But this is totally an unacceptable behaviour from icici. Don't ever do this without a customer acceptance, otherwise we can lose the trust.

                            Kindly refund my money at earliest

                            Regards,
                            Sagar
                            Nov 1, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 01, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0eewo) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Hi ICICI Bank,

                            Dammu Suresh here. 813.79 rupees has been deducted from my account as (DMC/IN[protected] DP CHGS TILL AUG-22) on 30-Sept-2022. I have neither subscribed nor used my Demat account till now, nor any other activities.

                            Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                            Mentioned the transaction remark - [protected] DP CHGS TILL AUG-2

                            Kindly refund my money at the earliest

                            Regards,
                            Dammu Suresh
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                              sujay nath
                              Sep 28, 2022
                              Resolved
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                              Resolved

                              Address: Kolkata

                              I have made a transaction through icici imobile app for paying my credit card current outstanding bill amt of 6829. The amt got deducted o stantly from my Axis bank account. But from ICICI i did not get any status, message or email regarding my bill payment. I need to know whether the payment got failed or not. As the amt is deducted from myAxis account. If there is so mutch glitch while paying the credit card bill amount in advance, then there is no point ofusing ICICI credit card. Please help me with this issue.
                              Nov 3, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Sep 28, 2022
                              Updated by sujay nath
                              Attached successful transaction status from Axis bank for icici credit card bill payment. Still no confirmation from Icici bank

                              Verified Support
                              Oct 03, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,
                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0eh6r) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Added transaction successfull message from my Axis account for the icici credit card bill payment. But still no confirmation from Icici bank end
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