[Resolved]  ICICI Bank — New credit card fraud

Address:Pune, Maharashtra, 411038

I had icici card with me and received call stating that i have redeemable reward points, which are going to lapse if not redeemed. The caller had all the details of my card along with my date of birth etc. And they told me to share an otp for verification through mobile (Which is the general pratice followed by banks) and also told me not to share it orally. They made a transaction of 7500 with the same. I got my card blocked and asked for replacement card, which i received in 7 days. Surprisingly, though i have not even activated this new card nor made any transaction or anything at all, i received the call again and this time they had all the new card's details. This really shocked me, and now i think there is something fishy going on inside icici, as i had never used my card but my details are with the third party. This is really shocking, i have multiple credit cards, but this is happening only with icici's cards. Though i do not had any mistake from my side, i got my card cancelled and i will not use any icici service in future. Please have a look into this matter as the seriousness of this matter is severe, because even before using or activating my card, some unknown people have all the details with them.
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Jul 17, 2017
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 16, 2017
ICICI Bank Customer Care's response
Dear Sir(Rajesh Surase),

We confirm you that, the call you have received has not been made by ICICI Bank. ICICI Bank never asks personal, account or financial information from the customers. Please do not reveal your financial details or passwords to anyone. We request you to write to [protected]@icicibank.com with the contact number from which you received the call for us to investigate.

Regards,
ICICI Bank Customer Service Team
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