Last night @ 11:30 my husband called me in my office and said that his account has been debited with rs. 79000 and the card is with him. He received 3 messages out of which 2 were of rs. 10, 000 each and 3rd one is for 9, 023.60. However after the last transaction the balance left was rs. 515.14 where in the initial balance of the account was rs.79, 657.04. On calling the customer service, they found that the transaction was done from malviya nagar, new delhi, however at that hour of the day he was at home in uttam nagar, new delhi eating dinner. They asked to lodge an fir and they will take 19 days time to resolve it.
First of all this is not an atm withdrawal as the last debited amount was in smaller denomination with decimals and also the per day limit for cash withdrawal for icici is rs. 50, 000. If it is an online transaction, how come he did not get any otp. Infact it also asks for the numbers behind the card from the grid. He has never shared his credentials with anyone his entire life including me and see what has happened.
We have 4 pending bills to be paid for this month including a home loan payment and we are left with just rs.500. I don't know how we will pay them. Just because of some people who do not value other people's hard earned money, we will have to pay the cost. This has happened to us in the past also that too on a credit card from icici which was not even used once and pin was not generated for it and it got charged from jaipur while we were in delhi. I have lost trust on icici bank and i will never suggest anyone to have an account in icici.
I want this to be investigated properly and we should have our money back.
If this does not happen i am going to sue the bank and get my money back with the loss that we have to bear now. Was this information helpful? | 
