ICICI Bank — No proper service provided. Bank claims to provide only limited support

Address:

Chennai, Tamil Nadu

Hello Team, I'm currently residing in USA and I tried to update my contact number with my bank for my savings account. When I contacted after 40 mins of support the executive put me on general que and then a supervisor said they can't update mobile number over phone or by email. I've did the same a couple of years before but now they rejected those options. Almost after an hour the agent and the supervisor accepted that they provide limited support from night 9.00 p.m to morning 7.00 A.M. When I questioned why this was communicated to me as a customer the supervisor replied all changes in policy will not be communicated to customer. When I opened the account they promised me its a 24/7 support and they have my email address for communication. ICICI Bank send lot of marketing emails but not this information. Supervisor promised that a Service Manager will give me a callback at 11.00 A.M on saturaday but no one responded until I called them back on Monday 11.00 A/M EST. Another supervisor accepted the fault and based on my request they acknowleged and sent me an email which explains denial of service and information was not provided at appropriate time. I was making international call for support and they were not worried about my expense and my query. All that I'm expecting from RBI is a solution to update my mobile number and an action against the bank for two reasons. First not informing at the beginning of the call and the manager missed a callback. Second reason being no prior information was provided to me as a customer about change in support policy