| Address: | Gautam Buddh Nagar, Uttar Pradesh |
I have an account in sector 18 NOIDA since 1998. In general my account always have a above average balance funds. But no relationship executive have ever communicated with me. Now when I wanted to get my mutual funds transactions activated linked to my account a facility available, I had to scramble around how to get it done. In the process I found that the bank keeps changing relationship manager every year and it is the duty of the client to get the a relationship manager allocate to himself/herself every year. and it is the responsibility of the client to get in touch with the relationship manager for help and not the other way round.
A couple of years back I went to the NOIDA sector 18 branch to get a NRI account opened linked to my existing account, they simply refused saying we are not familiar with the DTB bank the statement of which I had provided. And asked me if I can get one from CITIbank or HSBC. Also they were not acquainted to read the visa and immigration status and the endorsements on the passport were read with great suspicion and finally taken as possible fraud because they know that a visa should only and only be a sticker permits written in any other form to them are fraud. This is the level of intelligence and training of the ICICI bank staff dealing with high networth individuals.
So neither I was allowed to open a NRI account nor any relationship manager has ever been assigned nor any help to open mutual fund account was provided nor when I put a complaint which is supposed to be responded in 48 has ever been responded to.
I think the customer satisfaction to me is less than 1%. Was this information helpful? | 
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