[Resolved]  ICICI Bank — No Rely from ICICI Team after receiving my original bond

Address:

3i Infotech Limited Unit : ICICI Bonds, International Infotech Park, Tower No 5, 3rd floor, Railway Station Complex, VASHI ,NAVI MUMBAI 400 703

I am holder of Bajaj Scooter Bond. BONDHOLDER NO. is 0018719. I logged a ticket[protected] on [protected]@icicibank.com to update my KYC and place a redemption request. After several reminders and almost 2 months later, I got a reply from ICICI Executive "Kirti" to send following documents on 3i Infotech Limited
Unit : ICICI Bonds, International Infotech Park, Tower No 5, 3rd floor,
Railway Station Complex, VASHI, NAVI MUMBAI
400 703
[protected]
1. Request letter duly signed by you mentioning the bondholder no. and address for updation of KYC details.
2.Self attested copy of your address proof.
3. Self attested copy of your Pan card.
4.Original cancelled cheque. Please note cheque leaf must bear your name - NITIN KHULLAR
5. Enclosed form ISR 1 form duly filled in and signed by you.
6. Your signature attested by Bank Manager under his official seal, duly mentioning the name/ designation and registration number of such Bank Manager. Form ISR2 attached (each and every point should be filled).
7.In case you are eligible for tax exemption, forward the form 15G for the F/Y[protected] duly filled in and signed by you in the month of April 2023. All columns are mandatory.
8. Original Bond Certificate/s duly discharged.
[protected]
I sent all above documents on mentioned address and shared tracking no on ticket.
The courier was delivered on April 14, 2023 with my original bond paper and other documents. Since then, I have been requesting to provide me a confirmation of receipt of documents but despite of multiple reminders, I have not received any confirmation. I have been calling everyday on "[protected]" multiple times but no one is picking up call.

I want to know if my all documents were received and by when can I expect the money to be transferred to my bank account.

This is really bad that its been months and despite of following up on ticket, they dont care to reply.