ICICI Bank — No response from merchant team

Address:

New Delhi, Delhi, 110043

Nov 17, 2015 Return of Swipe machine This is regarding the requests I have made numerous number of times for returning of card swiping machine. It's been over two month that I have spoken to your merchant team for almost 15 times. Requeat number[protected]. They never provide me a reference number. The above mentioned number was the one that I asked from one of your merchant customer service supervisor in mumbai Sebastian. He promised me that the swipe machine will be picked up within 3 working days and then within next 2 working days I'll get my refund for the security deposit. I had this conversation three weeks ago. After two weeks I have spoken to another supervisor named Kiran and she promised it'll be picked up within next 2 days. I have all the call recordings in my phone and this is the last time I am contacting you. Please if someone can look into this and arrange the pick up of the card swipe machine from the address as mentioned and refund my security deposit. If this won't work then I'll be forced to take some legal action against ICICI Bank and will also write an email to RBI informing them about the way I'm getting treated by your customer service team and not providing me with a resolution. It's not my duty to chase up on a daily basis just to get this little thing sorted. And your team doesn't even bother to call me back with a resolution. You can contact me on below mentioned mobile number. TID: 88027171 MID: [protected] Looking forward for a favorable response. Regards Himanshu Aggarwal (+[protected] (Director) Simplify Holidays