[Resolved] ICICI Bank — no response to my complaint

sanjayshrm19

from Mumbai, Maharashtra

Address:

400064

Hi,
My name is sanjay sharma and today i am sharring the very dissatisfaction customer service of my icici bank and my friend named riyaz khadim's bank of india.
On 28th december 2018, my friend was transferring the amount of rs.5000/- from his bank of india to my icici bank account through imps but due to typing error the amount has been transferred to wrong icici account. So, my friend immediately went to bank of india said the incident and they have told to submit indemnity form to charge back the amount.
So, he submitted indemnity form with stamp duty which he brought from citizen co-operative bank.
And bank of india - the imps team had submitted the case history with indemnity form to the imps team of icici bank.
On same time i have requested with written letter to my icici bank to block the amount of rs.5000/- from the wrong account of icici which was wrongly transferred.
However, they blocked the amount from wrong account but still case is not resolved.
Now, we alternatively going to our respective bank and ask the further resolution but no help from any one. The bank if india says that they have not received any response from icici bank and my icici bank still staying you have to take follow up from bank of india and the imps team of icici bank.
We are really helpless now.
Please somebody help on same or guide us who is the right person so we can get proper help.

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Feb 8, 2019

Complaint marked as Resolved

Below are the emails but no response from Team imps bank of india: Dear Madam As reverted earlier request to take up the case with IMPS team for reversal. Thanks & Regards Dilip Mishra Branch Manager Mob:+91 9004419097 From: Dilip Mishra /RCLG/IBANK/MALAD Sent: Tuesday, January 08, 2019 8:53 AM To: Malad (West) Cc: IMPSQUERY /CLO_TRANS/IBANK/CDVL Subject: RE: wrong NEFT doen by our customer a/c 003110100052554 Dear Madam Request to raise your query through IMPS team. Regards Dilip Mishra From: Malad (West) [mailto:[email protected]] Sent: Monday, January 07, 2019 5:37 PM To: Dilip Mishra /RCLG/IBANK/MALAD Cc: IMPSQUERY /CLO_TRANS/IBANK/CDVL Subject: Fw: wrong NEFT doen by our customer a/c 003110100052554 Dear Sir/Madam our customer having account no. 003110100052554 in the name of Noorjahan h Khadim has doen IMPS T Ref no. IMPS/835815975808/AS RIYAZ HYDER on 28.12.2018 for Rs. 5000/-in lieu of payment to a/c no. 038801570851 in the name of SANJAY R SHARMA. But he has wrongly entered the a/c no. as 038801570581. Please, earmark the amount and return the amount to our customer's account no. 003110100052554 in the name of Mr.Noorjahan h khadim. The customer has given the indemnity for the same. kindly do the needful. Regards Swati Mayekar Malad (W) Branch, Mumbai North Zone "This message contains some privileged information and is intended only for the recipient named. If you are not the named addressee of this e-mail including attachments, if any, you should not disseminate, distribute, print or copy this e-mail. Please notify us immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Although Bank of India has taken reasonable precautions to ensure no viruses are present in this e-mail; Bank cannot be held responsible in any manner for any loss or damage arising from the use of this email or attachments." "Print this mail only if absolutely necessary. Save Paper. Save Trees." "The information contained in this e-mail and any attachments to this message are intended for the exclusive use of the intended recipient and may contain proprietary, confidential or legally privileged information. If you are not the intended recipient, please note that you are not authorised to disseminate, distribute or copy this e-mail or any parts of it or act upon/rely on the contents of this e-mail in any manner. Please notify the sender immediately by e-mail and destroy all copies of this e-mail and any attachments. Please also note that ICICI Bank or its subsidiaries and associated companies, (collectively"ICICI Group"), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and that any views expressed in this e-mail are not endorsed by/binding on the ICICI Group unless the sender does so expressly with due authority of ICICI Group. Before opening any attachments please check them for viruses and defects and please note that ICICI Group accepts no liability or responsibility for any damage caused by any virus that may be transmitted by this email. Thank you for your cooperation." Hi, Any update on same???? Regards, Riyaz Khadim Hide quoted text On Wednesday, 6 February, 2019, 10:53:11 am IST, SANJAY SHARMA wrote: Dear ICICI IMPS Team, Please revert asap. Regards, Sanjay Sharma On Wed, Feb 6, 2019, 1:14 AM Riyaz Khadim

ICICI Bank customer support has been notified about the posted complaint.

Feb 08, 2019

Updated by sanjayshrm19 Hi,
My name is Sanjay Sharma and today i am sharring the very dissatisfaction customer service of my icici bank and my friend named Riyaz Khadim's bank of india.
on 28th December 2018, my friend was transferring the amount of Rs.5000/- from his bank of india to my icici bank account through imps but due to typing error the amount has been transferred to wrong icici account. So, my friend immediately went to bank of india said the incident and they have told to submit indemnity form to charge back the amount.
So, he submitted indemnity form with stamp duty which he brought from citizen co-operative bank.
And bank of india -The IMPS team had submitted the case history with indemnity form to the IMPS team of ICICI Bank.
On same time i have requested with written letter to my ICICI bank to block the amount of Rs.5000/- from the wrong account of ICICI which was wrongly transferred.
However, they blocked the amount from wrong account but still case is not resolved.
Now, we alternatively going to our respective bank and ask the further resolution but no help from any one. The bank if india says that they have not received any response from ICICI Bank and my ICICI Bank still staying you have to take follow up from Bank of india and the IMPS team of ICICI Bank.
We are really helpless now.
Please somebody help on same or guide us who is the right person so we can get proper help.

Verified Support

Feb 08, 2019

ICICI Bank Customer Care's response Dear Sanjay Sharma,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (041317) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team