[Resolved]  ICICI Bank — No revert to my complaint for more than 5 months

Address:

Pune, Maharashtra, 411035

No overdue payments on my credit card account but my card transactions were declined 4 times in the month of July and August 2015, on calling and registering a complaint I was told that it was due to suspicion of fraudulent transactions, and when I questioned that I get calls and SMS regarding other matters why was I as a customer not informed of these fraudulent transactions through mail or SMS even and this simple question remains unanswered I have stopped their payments and started raising my question over mails as I had to face different representatives Everytime but still there is no revert to my query even after informing their credit department to revert to my simple queries so as to clear the bank dues but instead the bank has opted not to revert to my mails for more than three months!! Don't I have the right to information on my credit card account even though it's a private sector??