ICICI Bank — non acceptance of cheque by salunke vihar branch

Address:G-16 Salunke Vihar Pune 411022

I took a cheque personally to your br. For depositing in ac no.[protected]. The cheque was for 4 lakhs and was to pay the premium for icicipru policy n0.21435880. The time and date of my visit was : 03/04/2020 :1130 hrs. The lady on the counter refused to accept the cheque and stated that i should do the transaction on line. I came back disappointed since the lady did not give me time to talk to her as well. I went to deposit the cheque for my son who is in the merchant navy and on board his ship on the high seas iam a senior citizen above seventy years of age. The payment of delay of the premium is entirely due to your staff. Please have the said cheque collected from my residence so that the premium could be paid.
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ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 04, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Apr 11, 2020
Updated by Mahesh Sachdev
No response received, only acknowledgement of receipt of complaint
Apr 11, 2020
Updated by Mahesh Sachdev
COMPLAINT NOT RESOLVED,
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