ICICI Bank — Non Co-operative Staff of ICICI leading to her disappointment and harassment

Address:

Mumbai City, Maharashtra

​Dear madam & sir,

This is in reference to my experience with ICICI bank and the branch Manager of Borivili West branch at Roshan Nagar, Mr. Rajeev Paliwal (emp # 309916) and his approach in handling my compliant which I have been following up for nearing a month now.

My name is Michelle jeevankumar kanaujiya and I hold an SBI account number [protected].I made an online transaction through Net banking IMPS (mobile) to my relatives account of ICICI bank account to Mr. Michealsavio Robert Harry bearing ICICI bank account number[protected] for Rs. 12, 500/-. However erroneously this transaction was transferred to a wrong account no, the account holder i don't even know of, the account no is ICICI bank account number[protected]

I have been harassed since then, I was firstly told call up the ICICI call center, then get a letter from SBI bank (home bank to me), then submit the letter in the branch at Borivili as the account holder belonged to Borivili branch. Please note I stay in Sakinaka.

When I visited the branch this Manager and explained him the whole story in detail he gave a cold approach and expressed as though he was not interested.

On my second visit on 28-02-17 to the branch, on asking him the status of my query he casually tells me we have tried to call the customer but there is no response, there is no guarantee of receiving the money and so on. When I started probing the matter along with my sister, He tells us we have contacted the customer and he said he will check his records and confirm. These are the two controversial things he told us at the same time. Later he started getting irritated and lost control on his speech, he was extremely rude in telling me " Is it my fault" " You have made a mistake" "Its your fault" and started screaming on me. I too lost my cool as this approach was not expected from a Branch Manager. We did not have any other higher authority to go to, since he claimed to be the final authority. The branch Manager also told my to be husband that the beneficiary account holder stays in Calcutta and his accountant is handling the case and we will only try. The entire episode gives me an underlined feeling that the branch is favouring the customer and does not want the funds to be refunded.

I must say this Manager has no etiquettes to speak to women.

Request you to kindly assist me in refunding my money which has been transferred wrongly to an unknown person.

I am in urgent need of my funds. Since this is an online transaction it may be viewed that the funds could have been wrongly been transferred as mentioned and confirmed by me.

Kindly arrange for my refund at the earliest and oblige.