[Resolved]  ICICI Bank — non receipt of credit card statement and charging late payment fees for that

Address:

Vadodara, Gujarat, 390021

Hello,
I am using icici credit card (Rubyx) ending with 0012. I do not receive monthly statements on time over emails. Generally it is received in random manner. Many times it is not received for two consecutive months. I only receive sms alerts about payment due date and amount.in last month, i skip a payment because i did not received statement. Now when i received statement in this month, it is received with late payment charges and interest. I do not make any payment unless i go though statement and satisfied that all due payments are correctly and genuinely charged. But if i don't receive statement how will i verify that charges asked are genuine or not?

Since last 2 days, i tried 2 times at customer care and talked to app. 6 different executives/manager. But no satisfactory answer is received for non receipt of statement. Instead they are asking me to ensure that if i don't receive statement then it is my responsibility to remind them. One of executive raised service request during the call but for that also i did not receive any sms/email with request no. One of executive explained that bank needs to sends millions of email and many times it is skipped for many customers. Then it is customer's duty to remind bank about the same. He also suggested to change my mail id and i could not digest this proposal.

Kindly look in to the matter. I am in mood to cancel this card, since similar poor service was also experience when i apply for card and i need to chase them to receive it after 2 months of application.

Manish
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