[Resolved] ICICI Bank — non-refund of charges levied on my account

miral123

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400080

Icici sarvodaya nagar branch (Mulund west, mumbai), levied charges on my account. A letter to refund the charges was submitted at the branch on may 18, 2017.

Branch representative dinesh gonbare (And branch manager sagar) agreed to refund the charges on my account. Its been more than 60 days the funds are still not refunded. Even after a lodging a complaint in writing at the branch, placing an online service request, emailing senior executives of icici customer care vinayak m. More, mr. Subhendu tripathy and mr. Saurabh singh, the refund is still pending and no action is initiated against the branch.

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Sep 1, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2017

ICICI Bank Customer Care's response Dear Customer, (miral123)

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4cy2y) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team