[Resolved]  ICICI Bank — non reversal of bank charges

Address:

560037

My name is mr nagpal and my icici sb a/c number[protected].

Below is the email sent to icici customer care - [protected]@icicibank.com & customer. [protected]@icicibank.com

1. The series of charges mainly posdec deducted by account from 29th dec 2017 till 30th dec 2017. The total of the charges is 560.5 inr.
Screenshot is attached below

2. Request for salary account status change was given to branch after opening the bank account multiple times which the bank representative confirmed in front of the branch manager - but no action taken

3. Request for refund of the - mabchgs in favor of salaried account - was filed - after the bank agreed to levi them and requested in written was given at - icici aecs layout, kundalahalli, bengaluru, karnataka 560037. Still no charges have been reverted yet.

The total of the charges is 3405.00 inr.

Point a
Now i got a mail (Screenshot attached below) that we are refunding the "pos" charges for bulk reversal to contact the bank with sr number sr[protected]. Never got the charges - bank branch manager was not even aware of my complaint
Question - why are customer service is directing me to branch when the branch manager is not taking liability of complaints done thru email with sr number - icici

Point b
In terms of mabcharges charges which the branch agreed to revert due to their negligence - was reverted amount 279 inr only, next day to deduct 437 inr for the same month.
And in continuation of this for next month also subsequently charges were deducted 2 times 255.16 inr and 411.45 inr.
(Screenshot attached)
Question is why did they agree to refund the 279,, why are you deducting more mabcharges when you agreed that its your mistake and refunded once - icici

Point c
I am not able to use my sr - number to lodge a 2nd level complaint, as i am getting error - this sr is not linked with my account.
Question - then whose compaint are you attending icici. If its not related to my account.

Point d
Manager of the branch does not even acknowledge that i was refunded for mabcharged of 270.66 inr, and tells me that they where refund for pos charges.
Question - branch manager knowledge is poor, is knowledge with tools is poor, is response with customer is without a proper investigation - why such people harass the customer and waste customer valuable time - icici.

Note: icici only says that what the customer was doing the whole 4 months (June-2017 to 0ct 2017) when mabcharges where deducted.- answer - i was going to-and-fro to you bank but was not given a proper justification or answer until i decided to give in writing to the bank branch.- in october 2017.. Please check your cctv footage of banks.

Below is the screen shot for all the details with dates mentioned

I demand justification - till now a total of 5780rs. Taken by the bank and reverted back only 270 rs.- with no fault of mine.

I have been mentally harassed by fake sr number - promises by customer care, and also by bank representatives of fraud promises that they have checked the account and will not happen next time, as it will be converted to salaried account.

I have been more challenged by the bank manager who took 25 minutes looking to my account and telling me that pos charges of 270rs have been refunded successfully.- but the only truth is 270 rs where mabcahrged.

I demand strict action for negligence and ir response behaviour of the company icici for not understanding the customer requirements

I want to approach for the settlement or resolution of my complaint by considering them just and proper since the time i approached the branch and also bound to such rules such-as taking care after negligence of multiple misleading statements and email contemplation. - and as per rbi guidelines