[Resolved] ICICI Bank — Not able to unblock multi wallet card through customer support

Pinkysagar

Jan 26, 2021

Address: Pune

I am Pinky from TCS. For couple of days my online trasactions from Swiggy/Zomato were getting declined. I tried to change the 3D Secure password, inspite of putting the right OTP it showed your card in blocked. Following message received" Dear Customer, your Card XXXX 5923 has been blocked for 3D Secure online transactions due to security reasons. For details, please call Customer Care."

I tried the no [protected] and tried unblocking through IVR but nothing is working. Not even able to talk to customer care executive. Please help.

My Email : [protected]@gmail.com f

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Aug 10, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team