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ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
Complaints 23740
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ICICI Bank reviews & complaints page 284

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N
Navya chowdary kuchi
from Bengaluru, Karnataka
Jan 13, 2021
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I didn't requested for any expression card and amount was deducted from my account. I want my amount refund and I don't want any expression debit card.
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1abat) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    S
    Shoe27
    from Noida, Uttar Pradesh
    Jan 13, 2021
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    I’m facing a lot of issues with ICICI bank. My amount is instantly getting deducted for no reason, when I checked the statement 5-6 times the amount got deducted and showing as POSDEC charges. Kindly stop deducting my amount & I want my money back.
    +2 photos
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1abay) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      J
      Jatin Vashistha
      from Gaya, Bihar
      Jan 13, 2021
      Resolved
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      Resolved

      Address: meerut

      Hi i Jatin Vashistha applied for home loan online on 2 Nov 2020 on online mode but due to cancellation of deal loan was not required next day .the application online was also not filled properly but the procession fee of Rs 3776 from my wife account was deducted through iciceasypay in between the application process. In this regards when loan is not granted and not required why the bank is keeping procesdion fee till today.plz check the ataachment along with this complain for account details. plz refund my money as soon as it possible
      +1 photos
      Aug 13, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 14, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        M
        Manju Chaudhuri
        from Ka�ma�rha�ti, West Bengal
        Jan 13, 2021
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        Address: ICICI Bank netbaking
        Website: ICICI Bank website

        I had purchased sgbond for ₹49500 on 1.1.21 through ICICI net banking.on 5.1. 21 amount was debited from my sb account with icici bank, Nagerbazar.Tthere was no further communication either from icici or RBI regarding allotment, even I don't know the sgbond no.allotted.except that
        part of sgb allotted as mentioned in payment page, full sgb no. Was not visible there.Contactedd icici Nagerbazar .They expressed their helplessness.I am yet to get the sgb certificate
        ICICI Bank customer support has been notified about the posted complaint.
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          S
          Soumya Nath94
          from Ka�ma�rha�ti, West Bengal
          Jan 13, 2021
          Resolved
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          Resolved

          Address: Bg 16 Sector 2 Salt Lake City Baisakhi Kolkata 700029, Kolkata - West Bengal

          Good Afternoon,

          This is Soumya Nath. I have a salary account in ICICI Bank and today i have received a transaction message as "Txn of INR 129.00 done on Acct XX142 on 13-Jan-21. Info: VIN*-GOOGLE Y." and when i checked my balance after this message, i have found that 129.00 has been deducted but i didn't do any transaction today. Hence, i want to request you please solve my issue at the earliest and please refund my money back to my bank account.
          If you want to reach out to me my details are given below-
          Phone number- [protected], [protected]
          My e-mail id- [protected]@gmail.com
          +1 photos
          Jan 13, 2021
          Complaint marked as Resolved 
          No it has not been resolved yet, i don't know why it's showing that it has been resolved
          ICICI Bank customer support has been notified about the posted complaint.
          Jan 13, 2021
          Updated by Soumya Nath94
          Please look into this, it has not been resolved yet by "ICICI" Bank
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aa38) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team   
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            H
            hemangi chaudhary
            from Kalya�n, Maharashtra
            Jan 13, 2021
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            I have been charges posdec charges 10 mins. I need a refund.
            +2 photos
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aa3c) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team   
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              N
              nikesh janpalliwar
              from Ghumarwin, Himachal Pradesh
              Jan 12, 2021
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              Greetings from ICICI Bank.

              A purchase of INR 799.00 has been made using your Debit Card linked to ICICI Bank Account XX270 on 12-Jan-21. Info: VIN*GOOGLE You.

              In case you have not done this transaction, please call on 18002662 or SMS BLOCK 270 to [protected] from your registered mobile number.

              NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

              Looking forward to more opportunities to be of service to you.
              ICICI Bank customer support has been notified about the posted complaint.
              Jan 12, 2021
              Updated by nikesh janpalliwar
              As my account debited message and mail from ICICI bank as transaction using debit card in VIN/GOOGLE YOU/...
              As search about this type of transaction many complaint seen so I get to know this is fraud transaction in my account kindly help me about this transaction
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aa3g) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team   
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                S
                Shiva sugan
                from Saint Thomas Mount, Tamil Nadu
                Jan 12, 2021
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                Address: Walajapet icici

                Today I go to withdrawal in our town Walajapet icici branch ATM. BUT bank security said you should only use icici bank ATM card other bank card not accept. Why sir ?
                +1 photos
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aa34) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  aparna dundigalla
                  Jan 12, 2021
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                  Address: 2-261/33 lakshmi enclave bolarum Secbad

                  ICICI Bank — removal of lien icici savings account
                  I have made the all payment but still my account is showing under Lien amount.Can you remove it.
                  +1 photos
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team  
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                    G
                    ganeshshende123
                    Jan 12, 2021
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                    Hi Team,

                    I am Ganesh Shende. 826.00 Rupees has been deducted from my account as DMC/IN[protected] DP CHGS TILL O CT-20

                    DMC/IN[protected] DP CHGS TILL O CT-20

                    I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile.

                    I need justice and my money back immediately.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a8f7) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team   
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                      R
                      Rishi Sri
                      Jan 12, 2021
                      Resolved
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                      Resolved

                      Hi,
                      ICIC bank had debited Rupees/1899 from my account for the CPP plan yesterday for the activation of plan.I was never interested in this plan.I had received a call regarding this one month back, and denied this plan for auto debited, and the caller had cut the call, and considering it as a acceptance.

                      Later I would had called atleast 10 time to customer care of Oneassist, and they said that since the plan is not activated, they cant proceed for the cancelation.They had promised me that once the ammount is debited, full amount will be refunded.

                      After one month, when the money has been debited, when I called cstomer care, they refuse to refund the ammount and further say that they had initiate cancellation and the ammount refunded needs to get confirmation from higher officials.
                      I request the ICICI bank ream, that this is completely not right, and I am disappointed with the services and fraud happening at ICICI .
                      I would like to go to appropriate judiciary if this is not resolved.
                      Aug 13, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 13, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aa3a) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        Saurabh Chikhale-Patil
                        from Delhi, Delhi
                        Jan 12, 2021
                        Resolved
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                        Resolved

                        My account was debited Rs.199 for no apparent reason. The following message was received:

                        Txn of INR 199.00 done on Acct XX045 on 12-Jan-21.Info: VSI*AMAZON ST.Avbl Bal:INR 2, 567.93.Call 18002662 for dispute or SMS BLOCK 045 to [protected]

                        I have not made any transactions today and I do not have any auto renewal subscriptions. I have not received any otp or any transaction intimation.

                        This is the second time the money has deducted from my account. When I contacted ICICI Bank customer service they said it is not their fault.
                        Apparently there are other icici customers with the same issue and this is a common occurrence. I would like to know why it happened and it must be resolved.
                        +1 photos
                        Aug 13, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 13, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aa3f) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          R
                          RAKESH MAHOBIA
                          from Powai, Maharashtra
                          Jan 12, 2021
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                          Address: Bangalore

                          Dear sir,
                          I have been levied ECS charges on my account due to insufficient funds in account in JAN 2021 I had deposited 5000 on 11-Jan 20121 and my account was reduced to 252

                          I have been charged 590 RS 9 times for ECS Returns in 2020 towards health insurance plan to be paid monthly EMI
                          ICICI Bank customer support has been notified about the posted complaint.
                          Account number :[protected]
                          Name Rakesh Mahobia
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            Swastik Nawal
                            from Pune, Maharashtra
                            Jan 12, 2021
                            Resolved
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                            Resolved

                            I have been trying to login online userid as well as mobile number, which asks for otp sent on my registered mobile number. (I am not receiving any otp after 100's of attempts). In the process my account is also locked now.

                            I tried to call customer care several time but the call is getting disconnected after waiting for 10 mins and nobody picking up the call for resolution.

                            There is no way now I can connect with them and have it resolved.

                            Customer ID :11035160
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 12, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a7rq) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Siddharth Visen
                              from Delhi, Delhi
                              Jan 12, 2021
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                              Rs. 1899 was deducted from my icici savings account for new policy wa privilege oneassist which I did not requested for. I want to cancel this policy and want my money to be refunded.
                              request no: SR[protected] dated 12-jan-21.
                              ICICI Bank customer support has been notified about the posted complaint.
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                                S
                                Saimahi M124
                                Jan 12, 2021
                                Resolved
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                                Resolved

                                An unauthorised transaction took place on 12th Jan 2021 from my ICICI bank account. I was confused and checked my bank account statement when i got a message that a transaction of 399 INR from VSI/ RAZ lagom has been done and no OTP was asked for it, the amount was just deducted.So I kindly request you to recover it asap
                                Attached screenshots for your reference.
                                +1 photos
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 12, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                An unauthorised transaction took place on 26th May 2021 from my ICICI bank account. I was confused and checked my bank account statement when i got a message that a transaction of 149 INR from VSI/ RAZ lagom has been done and no OTP was asked for it, the amount was just deducted monthly .So I kindly request you to recover it asap
                                Attached screenshots for your reference

                                Unauthorized transaction charge - Comment #3837729 - Image #0
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                                  V
                                  vikaspatel94
                                  from Delhi, Delhi
                                  Jan 11, 2021
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                                  Account number[protected] IFSC: ICIC0001580
                                  Amount: 200, 000.00 IMPS ref no:[protected] Date:10.01.2021
                                  Message received: Dear Customer, IMPS Txn Ref[protected] for Rs.200, 000 is timed out at Beneficiary Bank on 10-Jan-2021 20:36:15. Txn status will be updated by Bene Bank in 3 working days.
                                  +1 photos
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a7s7) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  I haven't received my amount neither in beneficiary bank nor in mine bank account. This is a large imps transaction which should been resolved in precise time but still i am getting mail stating this would take 40 days. what kind of service is this.
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                                    C
                                    chandan_myra
                                    from Powai, Maharashtra
                                    Jan 11, 2021
                                    Resolved
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                                    Resolved

                                    Unnecessary Surcharge debited mcc-4112 multiple times

                                    Address: Danapur

                                    My account has been deducted from my icici bank savings account multiple times.for eg :- They showed me "surcharge dt:31/12/20 mcc 4112". Why? I had asked to icici bank customer care and they didn't confirm me.
                                    I visit the nearby ICICI branch but they dont have any explanation for it.
                                    My account number is[protected], Patna Danapur branch.

                                    Please help, and also inform the banks not to debit any amount unnecessarily....
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                                    A
                                    angel mobile store
                                    from Jodhpur, Rajasthan
                                    Jan 11, 2021
                                    Resolved
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                                    Resolved

                                    Address: BHIWADI CHOPANKI

                                    Dear sir i m data ram my card no is [protected] icici bank pay dicrect prepaid card tration date 10/01/2021 amount is 5100+1000+200+300
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a5ls) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1a5ls) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Kalaiarasan S
                                      from Powai, Maharashtra
                                      Jan 11, 2021
                                      Resolved
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                                      Resolved

                                      Interim charge back debit

                                      I used my credit card for Annamalai university counselling payment on 28th Oct 2020 through eazypay payment gateway, For B.Sc Agriculture (self supporting) course. 1st time i tired to pay 2000 rupees from my ICICI credit card that time payment error came after that again I paid the 2nd time payment successfully completed. after that i checked my mail the amount 2 times debited for same application. i sent mail to eazypay and ICICI credit...
                                      +3 photos
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