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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 284

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S
SuryaprakashR
from Mumbai, Maharashtra
Jan 17, 2021
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Address: Delhi

Without my consent, rs. 2500 has been deducted from my account on 31/01/2020 to 'dr. Tran for funding a/c.
I have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
This reduction to dr. Tran for funding a/c[protected] is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities.
+1 photos
Aug 6, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 18, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team 
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    gopal h r
    from Mumbai, Maharashtra
    Jan 17, 2021
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    Address: Maharashtra

    Why does the fast tag have to charge security deposit which is unneccesarily blocking publics money. Just we have to maintain balance and keep on recharging time to time.
    Please remove the security deposit as soon as possible which pinches a lot for the unneceesary transaction. Also the fast tag issuance fee must not be there . So for applying for a new fast tag card you have to pay rs 500 and we just get 150 as balance.
    Aug 5, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1afvy) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      ajaydce04
      from Delhi, Delhi
      Jan 17, 2021
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      Address: NAJAFGARH,NEW DELHI-110043

      I purchased a second hand car and the first owner (Anurup Gupta, Cust. Id :[protected] of car was using ICICI bank fastag, which was blacklisted. First owner closed his fastag account, but the bank did not removed it from blacklist with NPCI (Govt authority).
      Unaware of all these, after purchasing this car, I purchased a new ICICI fastag with Customer id : 12534407.I recharged it by 1400/- but find my new tag also blacklisted and without serial number. I placed a request of blacklist removal on 20/12/2020 (complaint no. [protected]).

      After that I called on call centre of icici bank fastag helpline number 100 times. But these people kept my vehicle DL10CK5779 in blacklist. They closed old account but not removed it from blacklist with ncpi. (Govt authority) therefore reactivation of any new fastag is not possible. I want to activate new tag but unable to do so due to very poor service from ICICI bank.

      This is the personal vehicle and from 15th feb 2021 it is going to get mandatory for all vehicles otherwise they will charge double. But if icici bank taking so much time to clear it then how can i manage to activate new fastag. Please revert as early as possible.

      Ajay Shokeen,
      [protected]
      [protected]@yahoo.com
      Aug 7, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 17, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        S
        Sumit Sircarr
        from Kolkata, West Bengal
        Jan 16, 2021
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        I'm an ex-employee of ICICI Bank emp I'd - 333408 and I want to withdraw my PF but the ICICI Bank Alumni site is not responding from the last few months. I have already checked it in the EPFO site with my UAN no. but there is no data available for my EPFO passbook and the EPFO site told me to check with the employer about the issue. So, I'm here to submit a complaint regarding this issue.
        ICICI Bank customer support has been notified about the posted complaint.
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          R
          Radha Shukla
          from Noida, Uttar Pradesh
          Jan 16, 2021
          Resolved
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          Resolved

          Deduction of Rs 1899 from my savings account by the bank

          Name Radha Shukla

          Today i found ICICI bank deducted Rs 1899 from my savings account. Upon asking customer care they said the bank had deducted from my account due to my consent to join for some scheme. Further they said that few days ago somebody would have talked to me about this scheme. i asked her to show any evidence of my consent to join any scheme in any written form . Obviously i am had not consented for any scheme by...
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          Vamshidonthula
          from Kodar, Telangana
          Jan 16, 2021
          Resolved
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          Address: Icici bank, tech mahindra branch, Hi tech city,Hyderabad

          Hi am donthula vamshi, icici customer they deducted 590/- from my account with out any intimation and cal and statement shows as ecsrtn charge how can they deduct amount without any intimation

          Regards,
          Donthula vamshi
          +1 photos
          Aug 5, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aeu3) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team   
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            P
            Prakhar2611
            from Lucknow, Uttar Pradesh
            Jan 16, 2021
            Resolved
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            Tax saving bond 0399

            I have 2 tax saving bond from 1999 please tell me the details whether they have been redeemed and if yes then to which account are they submitted.
            TAX SAVING BOND 0399
            option III
            AKHILESH KUMAR
            CERTIFICATE NO 9395
            NO IF BONDS 2
            DISTINCTIVE NOS[protected]
            BONDHOLDER NO 5465-334...
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            K
            Kavya Belavadi
            Jan 15, 2021
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            My account has been debited by MAB charges many times since SEP20 (3 months). I don't have any mail informing about these MAB charges. I have no information from ICICI. No call, no mail and no msg. Now that I understand that ICICI bank has not informed me about the change of balance system, hence any deduction from account for the same is totally wrong. And i checked the MAB required in my account and it says Rs.0.00
            This is horrible for me. Request you to look into this on priority & revert my money. As ICICI has no privileges to deduct my money without any intimation.
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 16, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aeu1) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team   
            Jan 16, 2021
            Updated by Kavya Belavadi
            I have emailed to customer care and received reply as below from Icici customer care service:

            "Your account status has been converted to General Savings Account, as your salary has not been credited into the account for a period of 3 months and more.
            For General Savings Account the MAB to be maintained is Rs. 10, 000.00."

            My complaint is:
            1.Before deducting the money in this case a bank should notify the customer.
            2. Why bank Converted salary account to savings account without getting approval from the customer?

            This transaction is done without notifying me and it is uncceptable. I need refund for this.

            And ICICI lost all the trust and I am feeling like account is not safe as everything is happened without notifying me!

            Thanks.
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              K
              Krishna Vashistha
              from Mumbai, Maharashtra
              Jan 15, 2021
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              Nach ad rtn chrg tpsl sip

              I'm charged by ICICI Bank with Rs 590 four times (i.e, 590 *4 = Rs 2350). I called the customer care but they did not help me in this regard.

              Please help me to get this refunded.

              Mail - [protected]@gmail.com...
              +1 photos
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              V
              Victor Khonglah
              from Mumbai, Maharashtra
              Jan 15, 2021
              Resolved
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              Resolved

              I recently applied for Credit Card with ICICI Bank based on their own offer along side Amazon shopping. After due process and document verification, I was denied the card. Upon enquiry, the Bank refised to state the reason for rejection of the application. I wish to clarify the following facts-
              1. I have never defaulted on any loan
              2. My savings bank account balance is more than sufficient
              3. My monthly salary is 1 lac plus ( proof attached)
              4. I have only 1 loan, i.e. car loan with outstanding of Rs. 17, 000/- only
              5. I am a salaried individual serving in Government, having salary account with SBI Laitumkhrah Branch since 2008
              6. I have 18 years of service left
              7. CIBIL score is 735/900 as on 31/12/2020 ( report attached)

              Based on the above mentioned facts, I am hereby putting this query to ICICI Bank as to why my application was denied? And to disclose the modus operandi of rejection/ acceptance.
              Regards
              +2 photos
              Aug 14, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 16, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aetw) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team 
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                R
                Rajendra Barick
                from Mumbai, Maharashtra
                Jan 15, 2021
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                Hi there

                I had applied for lifetime icici platinum chip credit card on 02nd January 2021. Executive visited on 5th Jan 2021. The verification officer came and collected all the necessary documents and also showed me on app that I will get lifetime free platinum chip master credit card. I got the message today stating that my card application has been approved and to my wonder I checked under imobile app, it is showing HPCL credit card, which I did not approve. This is not the card i have authorized. I am not able to get any support from their cc number[protected].
                Please help me cancelling this HPCL credit card.
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1acsy) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Still not resolved, no one contacted nor replied to my email...
                please check the attachment for the proof, who authorize them I did not authorize HPCL

                Wrong credit card approved by icici - Comment #3788107 - Image #0
                Thank you, got resolved (got the promised card) but it is still showing hpcl under imobile app, there's some mistake at the software team or some kind of technical error that need to be rectified.
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                  M
                  Mohit1410
                  from Ghumarwin, Himachal Pradesh
                  Jan 15, 2021
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                  Address: Wagholi, S.k viola 102 wagholi, pune india

                  My account has been detected by ₹999 by saying VSI/AMAZON STAN. I have never done any transaction like this nor I have received any OTP for this transaction. Please help me to resolve this issue. I have attached screenshot of my passbook for your reference. Thanks in advance.
                  +1 photos
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team 
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                    V
                    Vivek Jadha
                    from Junnar, Maharashtra
                    Jan 14, 2021
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                    Address: Dadar Branch

                    I would like to draw your attention that amount of rs 199 had debited from my account on 13th January 2021 and the transaction details says VSI AMAZON STAN. neither I have done any transaction related to it nor I have received any otp for it .
                    Could you please assist me regarding this
                    +1 photos
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ad8l) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team 
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                      Priya Pardeshi
                      from Ghumarwin, Himachal Pradesh
                      Jan 14, 2021
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                      My amount had been debited 590rs twice on 13th jan as saying that NACH_AD_RTN, kindly refund my amount...as its is fraud..
                      +1 photos
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team   
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                        Vaishali Panwar
                        from Ghumarwin, Himachal Pradesh
                        Jan 14, 2021
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                        My account was deducted with 1180 Rupees, with transaction remark as "NACH_AD_RTN_CHRG~Of Bnk BFLo" what is this charge and why is it getting deducted.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1acst) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          N
                          Navya chowdary kuchi
                          from Bengaluru, Karnataka
                          Jan 13, 2021
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                          I didn't requested for any expression card and amount was deducted from my account. I want my amount refund and I don't want any expression debit card.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1abat) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            Shoe27
                            from Noida, Uttar Pradesh
                            Jan 13, 2021
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                            I’m facing a lot of issues with ICICI bank. My amount is instantly getting deducted for no reason, when I checked the statement 5-6 times the amount got deducted and showing as POSDEC charges. Kindly stop deducting my amount & I want my money back.
                            +2 photos
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1abay) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              J
                              Jatin Vashistha
                              from Gaya, Bihar
                              Jan 13, 2021
                              Resolved
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                              Resolved

                              Address: meerut

                              Hi i Jatin Vashistha applied for home loan online on 2 Nov 2020 on online mode but due to cancellation of deal loan was not required next day .the application online was also not filled properly but the procession fee of Rs 3776 from my wife account was deducted through iciceasypay in between the application process. In this regards when loan is not granted and not required why the bank is keeping procesdion fee till today.plz check the ataachment along with this complain for account details. plz refund my money as soon as it possible
                              +1 photos
                              Aug 13, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 14, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Manju Chaudhuri
                                from Ka�ma�rha�ti, West Bengal
                                Jan 13, 2021
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                                Address: ICICI Bank netbaking
                                Website: ICICI Bank website

                                I had purchased sgbond for ₹49500 on 1.1.21 through ICICI net banking.on 5.1. 21 amount was debited from my sb account with icici bank, Nagerbazar.Tthere was no further communication either from icici or RBI regarding allotment, even I don't know the sgbond no.allotted.except that
                                part of sgb allotted as mentioned in payment page, full sgb no. Was not visible there.Contactedd icici Nagerbazar .They expressed their helplessness.I am yet to get the sgb certificate
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  S
                                  Soumya Nath94
                                  from Ka�ma�rha�ti, West Bengal
                                  Jan 13, 2021
                                  Resolved
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                                  Resolved

                                  Address: Bg 16 Sector 2 Salt Lake City Baisakhi Kolkata 700029, Kolkata - West Bengal

                                  Good Afternoon,

                                  This is Soumya Nath. I have a salary account in ICICI Bank and today i have received a transaction message as "Txn of INR 129.00 done on Acct XX142 on 13-Jan-21. Info: VIN*-GOOGLE Y." and when i checked my balance after this message, i have found that 129.00 has been deducted but i didn't do any transaction today. Hence, i want to request you please solve my issue at the earliest and please refund my money back to my bank account.
                                  If you want to reach out to me my details are given below-
                                  Phone number- [protected], [protected]
                                  My e-mail id- [protected]@gmail.com
                                  +1 photos
                                  Jan 13, 2021
                                  Complaint marked as Resolved 
                                  No it has not been resolved yet, i don't know why it's showing that it has been resolved
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Jan 13, 2021
                                  Updated by Soumya Nath94
                                  Please look into this, it has not been resolved yet by "ICICI" Bank
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1aa38) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team   
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