ICICI Bank Complaints & Reviews

Recently I was checking my icic bank transactions. Then I realized there was a deduction of 1899 rupees from my account. And they didn't even get my consent for the transaction. If I haven't open the imobile app. I would have never know anything like this. This is a fraud. I tried calling their customer care number. But it's so so much crappy. That it sometimes not even connected. And when connected they are using an AI for requests. Which is incapable of processesing any requests. After so many tries I'm not able to connect to their so called customer care. And definitely now after this. I'm canceling all my accounts with them and never ever ever in the future will go to them or advise anyone to go there.

Due to Pandemic I was unable to pay Credit card Bill, I just get settled, I want to cancel my credit card and want to surrender for outstanding value

Hi,

I'm holding an ICICI account. Bank has deducted SMAB charges for the month of Sep 2020 without notifying me of anything.

The money has deducted around 595/- on 26/10/2020.

So Kindly ICICI team please take a look at this request and resolve this at the earliest.

Looking forward to hearing from you soon!

Thanks,
Rachana Balabathula

Hi Sir,

I donot have any credit card from ICICI.
Still it is showing in CIbil and affecting my Cibil score.
Request to take corrective action.

[protected]

I have applied for ICICI Amazon Pay Credit Card but unfortunately, my application got rejected. Despite having a Credit score of more than 770 and already having an ICICI MMT Card my application was rejected. Now I have been bared for the next six months to apply for this card.
When I have contacted Amazon customer care, they said due to ICICI bank policy I can not apply it gain within Six Months ( Email attached).
I have also...

I received an offer call and sms from ICICI credit card department, in SMS the Link is not working and ask me to call on number[protected], if link is not working and to regenerate the Link. But the contact number is not working.So on 1st, 3rd january & on 8th january Ms.NIKITA raised the SR- SR[protected] and Email regarding this to concern department and Asure me that i receive the call within in 2-3 working date, but no response till now even when i called them they placed my call on hold for 45 minutes and once i am able to talk the officer Ms.Deepti, she Listen every thing for 30 min. then Disconnect the call. Pathetic service. No response till now they are fooling the customer.
From 25th December 2020 I am facing this issue Patiently talking to them but they are taking us for granted.
Need urgent action in priority as again my next statement will come and they add on the charges on my credit card.

ICICI has been charging POSDEC on my salary account. These charges are a "point of sale decline charges" which is charged when you make a payment and it gets declined. The charge is INR 29.50 per transaction. And bank overall has charged me INR 4792 for this and I want my hard earned salary back. Since how is this possible that anyone can make decline payments so many times that a sum of INR 29.50 can become this huge in number. Hence, I request the bank to refund my money. They have initially also deducted approx INR 2500 from my account without any information just like this time. Since I was not aware how to file a complaint so I could not! But this is absolutely unacceptable as they are humiliating a customer with these charges.
We earn a small amount of salary every month and have not been earning at all in the lockdown still loosing money is a big pain for a girl like me.

Hi,

On the 29th of December, 2020, INR 826 was debited from my ICICI Bank account without prior intimation. On calling up the customer care (for which the lines are rarely available by the way) thy apprised me that it was debited because of the Demat Account Charges.

I opened this account to function as my salary account when I first joined my job on the 4th of November, 2015 (if I am not wrong) and the executive who was handling everything from ICICI did not even take my consent in opening up the Demat Account. So, I am suffering for an error which an ICICI employee did more than 5 years ago. I wanted to check for all this time whether the issue will be resolved from ICICI's end as I believed in the quality customer service the bank provides but I am beyond disappointed.

Now customer care executives are telling me to travel to the nearest Demat enabled branch to get the refund! My issue is WHY? Why would I risk COVID (I have asthma) for something that is entirely the bank's employee's fault? I don't even know my Demat Account Number as I have not used it once in all these years! I want this resolved at the earliest.

Additionally, on researching the issue, I found that there were literally hundreds of such incidents. I have also made a complaint with a popular online consumer complaint portal but to no avail. I request you to kindly consider my situation (as I at a higher risk of COVID) and please return my hard-earned money. Otherwise, I might have to end this relationship with ICICI.

Please find my account details below-
Account Number:[protected]

Account Type: SAVINGS

Bank Branch: SURYAKIRAN APARTMENT, BLOCK C, FS 1, VIP RD, --- WESTBENGAL KOLKATA 700059

Branch Code: 001617

Name of Branch: Rajarhat Gopalpur Baguihati Branch

--
Regards,
Biswadeep Ghosh Hazra

Icici bank has deducted 590 rs two times from my account on the name of nach_ad_rtn_chrg without knowing me. I don't know about it.

Yesterday on 21st january about 590 rupees has been deducted from my account in the name of NACH_AD_RTN_CHRG~ADBLDESK~11JAN21~a
aa33b3~TATAACHB without any notification. I was maintaining minimum balance for the time of emergency and when I was going to make a payment then the amount was not there. What the hell is wrong with ICICI bank.
What is this transaction's purpose? NACH_AD_RTN_CHRG~ADBLDESK~11JAN21~a
aa33b3~TATAACHBbr...

Hi, This is Shekar on 21 Jan, 2021 (3 )people came from Begumpet to my home ( When I'm not even at home) abused used unparliamentary language disrespectfully spoken to my parents asking the 617000 immediate payment, my parents told he is not in home come by tomorrow went to Hyderabad even though argued with my parents.i'm more than 15 plus years customer with ICICI bank, requesting the ICICI team to take stringent action on them, my father cried his eyes become red they scared. Seems they don't have parents.i'll share more info once I receive update on this In 2008 I came across similar situation with ICICI and some other banks I didn't gone for settlement later I paid with all penalities.WORST ICICI NANCHARLA PRANEETH KUMAR debt manager, DSMG - Credit Cards, from Begumpet.

Txn of INR 1, 210.00 done on Acct XX898 on 22-Jan-21.Info: VSI*Info Edge.

Accno.[protected]
Name S dhayanithi
Reg. Phno.[protected]

Dear sir/madam

I received call from ICICI bank and they just given information about ONE ASSIST PLAN after that on same day i got a confirmation call on 19.01.2021 . They said my details correctly. I replied to them s ok sir nu. Today (20.01.2021I got msg one assist plan activated amount rs 2199 will b detected in few days nu.. But they automatically activated this plan. I told them to deactivated this plan .

I call to customer care tried everything not get deactivated msg. .I don't need this plan actually. Please deactivate this plan.pl don't detect any amount for this plan. Stop.

please make sure to deactivate this plan.

Thanks!

Name- S Dhayanithi.
Registered Mobile No.- [protected]
E-mail: [protected]@gmail.com

Hi Team,
I am not able to use my Multiwallet card due to this covid situation. Also I got message as it will be disabled after Jan 21. I got message to send card details for emv chip replacement card as well but that message also not delivered to the given number 5676766.

When trying to sign up in online facing that error in processing page.
Tried nany times to reach customer care via call but not connected.
Please assist and do the needful at early.
Thanks.

My name is shashank Shekhar, i have credit card of icici bank, i have given my official email address at the time of application but now i have left that company till now also all notifications are going on my official mail which is [protected]@baldealer.com, i have tried to change it online but unable to do. I have tried i mobile also but there also it doesn't work, i have called customer care also lota of time but though also nothing happened..
It is requested to remove my official email address which is [protected]@baldealer.com and add my personal email address which is [protected]@GMAIL.COM.
Kindly do the needful soon as possible.

Regards
Shashank Shekhar
[protected]

Hi

There are no fixed working hours for employees in ICICI Bank branch banking

I work in Rohini region in Delhi and reach branch by 9 am in the morning; leave branch around 8 at night and reach home after 9 pm everyday.

Who regulates the timings for closing of branches for employees? And even after taking to HR, they have no solution for the same and they convince the employee to work in the same manner and try to adjust. Is this the work culture of private banks in India? The industry which was considered best for females by our elders.

I see there are Rupees 590 charges levied in my account with no intimation. I realised this all of sudden in hospital queue and had no cue what to do. Why was this charges deducted. I donot see anybreason to get this amount deducted. Kindly look into this and let me know what is the reason for this

I would like to bring into your notice that amount of Rs. 999 has got deducted from my icici account and the transaction message says : VSI/AMAZON STAN. I have not done any transaction, i did not even got any otp request for the same. This amount got debited on 20th Jan 2021. Please help me and refund the amount.

Dear team,
my account xx810 has been creadit with 2000 on 18 jan and
Money did not come out of ATM machine and was cut off from account

I ordered a washing machine in October which had cashback offer to be received within 90 days. However i have not received it yet