[Resolved] ICICI Bank — not accepting transaction failure | |||
Hi sir, I have done a bill payment in icici pocket bank app using wallet [protected] pay electricity bill for 190 rupees on 20 jul. The transaction failed but amount deducted from my account. I called customer care several times and they are arguing me saying transaction successful. Please see attached screenshot of app. How is transaction successful only for them. Please help refund Was this information helpful? | |||
Aug 28, 2019 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. Verified Support Jul 23, 2019 ICICI Bank Customer Care's response Dear Customer, We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (613511) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team | |||
 2 Comments | |||
Comments
From 4 Months ICICI bank charges from my account I have already cantact with bank through email but there is no sufficient answer provided from the bank I would like to show you attachment of email replying from bank.
Please find attachment with this mail.
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Please find attachment with this mail.
ICICI Bank Customer Care's response, Jul 23, 2019
Verified Support
Dear Nanasaheb Deshmukh,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (613511_01) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (613511_01) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
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We request you to email us your concern with your contact details on [email protected]. Please mention the UID (613511_1) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team