ICICI Bank — Not providing proper details of failed wire transactions and not helping to find correct one

Address:

Bangalore, Karnataka

Hi, My name is Rohit Tailor. I have a Salary account in ICICI Bank. I am employee of Adobe Systems and as per Employee Stock Purchase Plan sold out my shares using my account in Etrade. To initiate Wire transfer from Etrade to ICICI bank I called ICICI NRI customer care and they informed me to use JP Morgan Chase Bank swift code. Which i did and my wire transaction was failed and $40 charge deducted from my account. Second time I requested to ICICI NRI Customer care and they provided some additional details. I initiated wire transfer and again it was failed and $40 charge deducted. Etrade account customer services told me to check wire instructions and that I confirmed two times with ICICI NRI customer care but both time transactions failed. Since 2 months I am requesting ICICI NRI customer care to check what's wrong with the instructions and provide me correct details. I provided all information they need but they are not helping me to check what's wrong with the instructions they provided. ICICI customer service is pathetic and I am very disappointed because they are not properly responding to my queries and not helping me to check details. $80 charge deducted because of wrong instructions and now they are not giving response of my email. I am now planning to switch to other bank account who can provide proper services. ICICI customer service is really bad for me.