[Resolved] ICICI Bank — one assist fraud plan

philip kattappuram

from Mumbai, Maharashtra

Address:

Kottayam, Kottayam, Kerala, 686001

Date of incident : 11th october 2019

I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1399/- from my credit card a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[xx1005]
One assist relationship no - 8770811

Make sure to deactivate this plan asap.
Philip lukose

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Dec 2, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (971551) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Comments

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dear Philip,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist