[Resolved] ICICI Bank — One assist plan activated without my consent

[Resolved] ICICI Bank — One assist plan activated without my consent

A Apeksha1996 Feb 9, 2022 Feb 14, 2022 This thread was updated on Feb 14, 2022

On Feb 5, 2022 one assist plan was activated by the bank without my consent and the amount of Rs.1599 was deducted and I got to know about this through SMS and mail which was sent at 10:10 PM at night. This is highly disappointing as the bank is also doing these type of frauds and without the customers permission. We are using bank debit/ credit card this doesn't gives the right to deduct any money without the permission from customers account. I had also email the customer service of ICICI Bank and not recieved any response. Kindly help me to resolve my issue deactivate this plan and refund my money. Was this information helpful? No (0) Yes (1)
Feb 25, 2022 Complaint marked as Resolved Thank u so much as now my problem is resolved the one assist plan is deactivated by the bank and I had also got the full refund also. There was no call from the ICICI Bank only the Sms was sent informing me that my full deducted amount will be refunded in my account. Now I had received my full amount hence my issue is resolved. ICICI Bank customer support has been notified about the posted complaint. Feb 14, 2022 Updated by Apeksha1996 As i had earlier complaint about the activation of one assist plan bank replied and told me that they will deactivate my plan but they told that I had asked for deactivation of this plan after 30 days so only 50% of the amount will be refunded which is so not true they can't deduct my amount through false allegation I had received the mail of activation on 5feb 2022 and on the same day itself I had mailed the bank for deactivation. They have no right to cut my refund amount. Ask the bank to check their details thoroughly they can't do this type of fraud to their customers firstly they activated the plan without consent now they are deducting half amount by saying wrong details. I had also mailed the bank regarding this wrong information but still not got any reply... below i am attaching the screenshot of mail which I received from bank . Kindly solve my issue as soon as possible.
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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Feb 14, 2022

Dear Apeksha, We request you to provide us your details via this link http://survey.webengage.com/ws/~1qq44ps along with the code FEB04CA0203 our team shall look into your case and connect with you within 24-48 working hours - Andreya, Team OneAssist.