ICICI Bank — online banking - number change request

sa_0102

Address:	Mumbai City, Maharashtra
Website:	infinity.icicibank.com/corp/AuthenticationController?FORMSGROUP_ID__=AuthenticationFG&__START_TR

I have been an icici privileged banking customer for the past 11 years and have had the worst experience with them.
I have been trying to get my usa number updated. I couriered the documents to the hyderabad office for the second time ($140 in all). I received an update that my documents were received and the request would be completed in 1 business day. It has been 10 days and the number is still not updated.

The customer care staff is inefficient, uninformed and really rude. I have never seen such a horrendous service anywhere.

At this point if the number is not changed then i would have to close my account and open in some other bank. I am done with their customer care harassment. Ridiculous experience.

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ICICI Bank customer support has been notified about the posted complaint.

Sep 27, 2017

Updated by sa_0102 After 2 weeks of constant tweeting and following up with ICICI I got a response saying that they updated my "old" number as my "new" number. I dont understand what sense does it make? I have sent all the required documents, with relevant information, spent hours talking to their customer staff and I am still at where I started.