[Resolved]  ICICI Bank — Online Debit card fraud

Address:

Vadodara, Gujarat

I have ICICI Debit card which provides Zero Liability in case of fraudulent transaction from my account. My account was hacked on 13th Oct 2014 and 5 transaction were done on the same day. I blocked my card immediately and submitted a written complaint to the nearest branch. I received the response that Bank wont be taking any responsibility of the fraud and will not refund the amount. They have ignored all the transaction details and have not done proper investigation. They have not giving me the rights of Zero liability which my card features as to refund the amount within 15days of the transaction.